PaulReviewed on Jan 7, 2019, 6:50 PM
I picked up my car and was on my way for a 4 hr drive. About 90 mins into my drive, a check engine light came on and I called the office. Their team were fantastic, recognized that it's a new car and shouldn't have been any issues but quickly dispatched the MANAGER with a new, upgraded car. He drove to me (90 mins away) and handed the keys, apologized and made sure I was safely on my way. The problem recovery was flawless... Thank you!
StevenReviewed on Jan 3, 2019, 6:25 PM
They insisted the rate was more than 5 times the agreed rate. They had the reservation in their system but just kept turning the screen around and showing a rate of around £900. I had to cancel and it cost me over £250 in rail fares for my trip. Advantage were appalling.
JHReviewed on Dec 31, 2018, 7:38 PM
Shuttle was available upon arrival at Heathrow. Short wait at the rental location. Excellent service by the representative