My experience with his supplier was fantastic. Ideal location to navigate to, for the airport, traim, hotel and motorway. Staff on the desk, straight forward. Fast, quality service.

There was some delay at pick-up desk because of an obstreperous customer whom the agent was handling ever so patiently. Agent's behavior on that as well as everything for us was exemplary. Free upgrade to slightly different car was also well explained and much appreciated. Return was handled similarly.

Enterprise never fail to excel in their customer service. they are always fast, efficient and friendly

Debbie did the best to provide us the best service

Will be using Hertz again - called to say we would be delayed and the guy at the desk stayed till way after his time to wait for us - much appreciated as we would have had to wait till morning and get a hotel for the night.

Overall, the car turned out to be ok and Hertz are normally pretty good. However on this occasion in this location I had some issues. Firstly I booked online and was confirmed around 6.15am. When I went to the counter they said they wouldn't have any cars until 9am. Even though car rentals.com confirmed a 7am pickup they said it would normally take 3 hours from the time of booking. Secondly, the excess on this car with no insurance was 10,000 UKP. Luckily I have 3rd party insurance, but in general, companies like Enterprise have a 1000 UKP excess. I've found this to be the highest excess of anywhere I've rented in the world.

So cost £30 per day. More than the car hire. Told thats normal. From a US site like yours. So will never book with you. Again

The experience started out great. However, within 1 hour of driving the vehicle... it broke down. Smoke started coming out of the engine and I had to pullover. I called them right away, but was told I had to wait for road side assistance (over 3 hour wait, and an extra 1 hour of travel that ruined the first day of our trip). Roadside said the car shouldn't be driven, had to return to get a new car. New car was great, but upon finishing my trip I noticed they charged me an additional $312.50 for the new car! 100% not happy at all.

Very pleasant and welcoming staff. Pickup straight forward. No issues.

My experience with this supplier was unbelievably awful.

My experience was ok but as I was never given a receipt at drop off I now have big problems trying to get the invoice.

Easy handling, took a while, some scratches were not logged.