They made me spend taxi fare to go to the airport with all my luggage to get a car there. Wasted time I wanted to spend in Miami with friends. Once I got the car the rest of the rental went well, return was easy.

Awful! Had my confirmation number and paid for the insurance. My husband, 4 children and myself went to pick up our car after getting off our Christmas cruise. We were told that they overbooked and did not have a single vehicle. So there the 6 of us stood. Stranded in South Florida. They would not shuttle us to a hotel and did not have another available vehicle. They were guessing that they may have one on Monday. The only thing they offered was their understanding for us being upset. My family was not the only ones they did this too. There were atleast 50 families. Such a disgrace. I had to find transportation to a hotel and then to Enterprise 45 minutes away for 6 of us and all of our luggage. Completely appalled.

Great experience. Easy shuttle from port everglades to location. Easy check in. Very pleasant and helpful reps.

Sixt left my wife and I and many others waiting for over an hour at cruise port for alleged 15 minute service. Took a further 20 minutes to get car. Then got ripped off being charged extra for an optional that I was told I had to have by law $80+ Should have gone to Alamo

The hole process was easy and the car was very nice!

We drove from home to pick up our rental car for my daughter's move home from college. There is no entry to the rental shop other than for their airport bus and to return a rental car, so it was a bit confusing. The shop is clean and bright and the people are all very, very nice! I booked our reservation with my credit card, but I put the reservation under my husband's name because I wanted him to drive the big truck we were renting. Just an FYI, we had to pay an additional $67 to add me as an additional driver because the driver and the name on the credit card you use need to match. So had I used my husband's card and reserved under his name, all would have been good. Just note so you don't make the same mistake.

I was already having a bad day with my airline losing my luggage. I went in and they were so accommodating and friendly. Excellent customer service!

Manger was helpful and got me into another car as quick as possible. It was not cleaned yet. But if I waited for a clean car I would have been late to my meeting

Horrible experience. As we were taking off, realized the pick up location was far from the airport even though I booked with the destination being FLL airport. Called to change, upcharged $100. Never booking through carrentals.com again.

I had no problem with Avis, however I do have one with car rentals.com. I made the reservation for a location and when I arrived, Avis stated that had not rented from that location in 8 months.

Car was great but the pick up address was incorrect. Cost kore money because we had to take a cab and about an 1.5 hours longer because of the mix up

PLEASE STAY AWAY FROM AVIS THEY WERE SENDING US FROM ONE LOCATION TO ANOTHER, WASTED 4 HRS.4 LADIES 6 SUITCASES AND NOBODY HAD AN ANSWER FOR US WHERE IS OUR RENTAL.FT.LAUDERDALE IS THE WORST PLACE TO RENT A CAR FROM AVIS...STAY AWAY STAY AWAY.....