I realized I could have had an extremely easy pickup if I had added my advantage number. Will be sure to do that in the future. The car was comfortable and didn’t use much gas at all. Returned the car on the fourth day and cost less than $9 to fill up. Amazing!!!

Had reserved a Toyota Corolla or comparable and was given a Cadillac STS, Very clean and nice ride. The only hiccup was when we brought the car back there were 3 lines of cars into the road and no one around to help us. I had to go and find the 1 guy that was working who took the car keys and receipt ans said he was backed up and I was good to go. did not leave me feeling comfortable.

When I came in to pick up the vehicle, I was served quickly and efficiently. I got my vehicle within a few minutes without having to fill out a bunch of paperwork or answer a bunch of questions. Unfortunately, the vehicle I had pre-ordered was not available. Not sure why since I ordered it ove a month in advance. Instead, I got a sedan, which worked great, but was a downgrade. When I asked if there was a refund, he said that he did not have anything to do with that since it was prepaid. I would need to contact the site from wch I got the deal. I thought this was a hassle, so I didn't.

My supplier (Hertz) was cordial, efficient, and informative. No problems with the vehicle. The return was quick and easy

Nice vehicle (Hyundai Elantra), however it had a slight left pull, and a serious out of balance wheel which was bad at highway speeds (the bulk of our travel).

Overall my experience was great. Only problem was that I called the agent twice and told them that I was going to be later than expected to pick up the car. He told that it was “not going to be any problem “. I gave him my reservation # the second time and he told all is good. However when I did get there at three which he had told me as long as it’s before 5 they close at 6. He said that he was unable to rent me a car at that price because it was to late. He said I should step out side off the building and make a new reservation and come back in. I did just that I was able to get the same rate and I got a car. Why he would not do the same thing for me I do not understand. Their was no one else there except his co-worker. Who was not in a happy mood either. Great car. Nissan maxima

This is is small outlier Hertz rental counter inside a busy car repair center in Green Valley, AZ. We rented six months in advance, but in spite of an early reservation, there was no car available for a day or two due to big events in Tucson. Thankfully, the young woman in charge of this area, named Ashley, is phenomenal! Not only is she calm and capable, but really cares about the renters and went out of her way for us. We had to switch cars in the middle of a rental due to a broken windshield, and she handled the claim and paperwork for us almost completely. She needs to run her own franchise--she is that good!

The supplier in Green Valley documented my rental wrong, leaving me with an $800 insurance bill, when I had specifically stated (and showed them the printout) that I had already purchased insurance from a carrental.com supplier. At the time of this particular one-way rental, when I asked about what looked to be a double charge, I was told by their Ashley that my charge was doubled due to Hertz putting that amount on hold as a deposit, such charge (as a deposit) to be taken off when I returned the car. This did not happen. Now, they deny saying such a thing . . . . this is a retirement community and I am a retiree. I wonder how many other retirees have been affected by their business practices. On the other hand, the Hertz representative in Chicago was nothing less than outstanding.