Enjoyed the experience with Hertz and carrental.com. Only one person working the counter. She was great but because it was a one man show, the whole process took way to long from start to finish. Line was 7 people deep when I returned the car @ 8AM. That’s a problem when trying to catch a plane.

The Hertz office is right across from the terminal. Pick up took less than 10 minutes, same for return. They upgraded us to a really nice Subaru so that was also a plus

From pickup to leaving the parking garage, I was happy with service. I made the reservation using www.carrentals.com. Was not expecting a new or newer model vehicle, but I am happy that I chose Hertz. Received excellent customer service initially. No concerns until 24 hours later, when I tried contacting the Tucson Hertz desk with a question. Called at least 10 times between 9am and 5pm CST. Finally had someone to pickup on the last try, but they were not able to assist.Other than that, I was thoroughly satisfied with my rental, with the rate, and with the online experience.

My supplier (Hertz) was cordial, efficient, and informative. No problems with the vehicle. The return was quick and easy

Nice vehicle (Hyundai Elantra), however it had a slight left pull, and a serious out of balance wheel which was bad at highway speeds (the bulk of our travel).

Overall my experience was great. Only problem was that I called the agent twice and told them that I was going to be later than expected to pick up the car. He told that it was “not going to be any problem “. I gave him my reservation # the second time and he told all is good. However when I did get there at three which he had told me as long as it’s before 5 they close at 6. He said that he was unable to rent me a car at that price because it was to late. He said I should step out side off the building and make a new reservation and come back in. I did just that I was able to get the same rate and I got a car. Why he would not do the same thing for me I do not understand. Their was no one else there except his co-worker. Who was not in a happy mood either. Great car. Nissan maxima