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Best rated stations in Chicago, Illinois, United States of America

110293 logo

401 N State St

Average pickup time: 11-20 minutes.
7.5 out of 10 (12 Reviews)
9.2 /10
Friendliness 92%
8.3 /10
Cleanliness 83%
Pickup time
8.8 /10
Pickup time 88%
Overall value
7.5 /10
Overall value 75%
1 out of 5
Ron45Reviewed on Sep 20, 2018, 4:41 PM
3 out of 5
AubZ1.0Reviewed on Aug 13, 2018, 5:06 PM
This particular Hertz location provides good service, but the cars are lacking. They remove the buttons from the keychain, thus forcing you to manually lock and unlock the doors, which is a bit tricky with bags in my hands. Also, the office is not welcoming, but the employees are. The whole experience is quite a juxtaposition.
111685 logo

181 W Washington St

Average pickup time: 41-50 minutes.
5.8 out of 10 (9 Reviews)
8 /10
Friendliness 80%
8.5 /10
Cleanliness 85%
Pickup time
7.6 /10
Pickup time 76%
Overall value
6.7 /10
Overall value 67%
1 out of 5
TommyReviewed on Nov 26, 2018, 5:24 PM
The hours listed on the website were wildly different from the storefront (closing at 9pm versus closing at noon). When I got there, the employee seemed annoyed and rushed. He mumbled and sped through everything, and was generally unhelpful. I asked questions and he simply ignored me. He asked if I had been to that location before, and I said no, but he forgot to explain how to exit the parking lot. He never mentioned that I would receive a text with a QR code which I would have to scan to exit the lot. I had no idea, and I spent half an hour trying to figure it out, before I realized that. The text also came approximately 15 minutes late. Upon return I also had issues because the description of the key drop box was totally wrong! There are multiple sets of elevators on opposite sides of the building, so saying the box is by the elevators is confusing to say the least. I was infuriated and spent nearly an hour of my time trying to figure this stuff out. I wouldn't recommend this to my worst enemy.
5 out of 5
RitaReviewed on Oct 12, 2018, 4:01 AM
Eddie counter clerk saved me with a fair rental price because I had arrived at the midway Hertz rental when I should have gone to an off site location. He handled my situation with excellent customer service.
4 out of 5
RDeP1689Reviewed on Oct 1, 2018, 4:17 PM
I had to wait for over 20 minutes for someone to come to the desk and assist the growing line in a very cramped space. The car itself met my exceptions and the return was easy.

Frequently asked questions

Car rental company addresses in Chicago


Top rated Enterprise rental locations in Chicago

523 West North Avenue, Chicago, USA

Top rated Hertz rental locations in Chicago

401 N State St, Chicago, USA
181 W Washington St, Chicago, USA
151 E Upper Wacker Dr, Chicago, USA
633 E Roosevelt Rd, Chicago, USA

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