TangReviewed on Nov 5, 2018, 5:48 PM
My experience was really bad with Europcar through your website - Carrentals.com. I have bought a full cover insurance through your website for total US$81 but when I arrived at Europcar near Heathrow airport on 26th September morning, the salesman said I need to buy a basic insurance which is £27/day x 9 days in total £243 before I can drive the car out. And he showed me their “Terms and Conditions of Hire” which is rubbish and put me on an unhelpful situations there.
All of them I think it starts with that I did not upgrade my rental car to Mercedes Benz E class for £45/day and I did not upgrade my rental to automatic transmission car as well.
As he cannot get any extra commission from my upgrading at the end he forced me to buy the basic insurance for £27/day before I can drive the car out.
I do believe that is their usual sales technique for foreign customers as you should understood what I am trying to say.
By the way, please refund the US$81 insurance to me as Europcar and Carrentals.com double count on a same car insurance.
MikeReviewed on Oct 4, 2018, 10:43 PM
We arrived a day late from Canada owing to flight delays and were unable to contact Eurocar at London Heathrow directly to inform them of the delay. This meant that our booking came up as a no show and was kicked out of their system. The pick-up up point was very busy and we had to wait about an hour to be served which is not great if you have just come off an overnight flight. However, the booking agent went out of his way to find us a vehicle at our original rental fee. We ended up with a Vauxhall Mokka which was a small SUV which I found very nice to drive although a bit limited in the luggage carrying space.
MaynardReviewed on Sep 29, 2018, 5:10 PM
I had a very good car - Citroen but it came with a chipped windshield that wasn’t noted by the company but I saw it during my inspection. Likewi, the office staff tells you one story about the rate and early return but when you actually return the car the checkout people tell you something different!,! Hi