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Average Pick-Up time: 11-20 minutes

6.0 Out of 10 (2 Reviews)

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5.0 out of 5.0 1.0 out of 5.0

Daniel A Reviewed on Oct 20, 2019, 3:11 PM

My fiancé and I and rented a vehicle with Hertz in Rome. We picked up the vehicle on October 5th, 2019 at 10:27 pm from Rome Ciampiano Airport. When the representative told us where to find the car, we asked him if he was going to do a damage inspection with us. He said it was dark, and we wouldn't be able to see, but that he would send us a file with all the pictures of the vehicles damages. We left the premises and went directly to the Central Park Marriot Hotel, which is outside the city center and has secured parking premises. We parked the vehicle ourselves, and it was not parked near any other vehicles. In fact the lot was 99% empty. In the morning, we checked out and upon returning to the vehicle in daytime, we inspected the vehicle ourselves and took pictures of all the damages (please see the attached file). The car had scratches on right frontal and right back panels, but the scratches were old without any fresh marks as we inspected it ourselves in the daylight. We returned the vehicle on October 12th at 10:40 am. To our surprise, the Hertz representative said there was new damage on the car. We informed him that we had pictures of the vehicle that show the damage was there from when we got the vehicle. He asked us to give him a minute, and he went over to speak to what we assume was the manager. When he came back over he said okay. We asked so there will be no charges for damage. He said no and circled the charges of 162.15 euros (please see the attached file). With that we headed for our flight. Upon our return my fiancé received an email from Hertz stating that new damage was done to the car with an estimate of collision damage repair. Now with internet access, he checked his email and found the Vehicle Condition Report and the Damage Appraisal Report. Few things to note: The Vehicle Condition Report photos are dated back as far as June 6th, 2019 and August 6th, 2019. That is 2-4 months before we rented the vehicle on October 5th. Therefore, it’s safe to say that the Vehicle Condition Report was not up to date and accurate. We, not Hertz, have the most recent pictures of the Vehicle Condition, which were simply hours after having rented it (12:30 pm on Oct 6th). The only reason being for that is that it was night, and it wasn't possible to take pictures when we got the vehicle. Two of your representatives assured us everything was okay. The first one saying all damages would be in the PDF file and emailed, but he sent us old photos. The second agent greeted us at the Leonardo da Vinci-Fiumicino Airport assuring that we were good to go, and the damages they thought to be new were not. But now here we are dealing with this, asking us $600 for car repair. Hope this won't happen to anyone in the future.

We collected 2 reviews in total for all stations in Rome, Lazio, Italy with an average score of 6.0/10.
Please be aware that some of these reviews may have been translated automatically into English.

Car rentals in Roma: All you need to know

You want a great car to take you around Roma whether you're going for a business trip or a vacation. Check out the top sites around the area and park in front of the best restaurants in Roma. We've answered the most popular questions about renting a car in Roma. Keep reading to discover which vehicle is perfect for your trip, and how to get the best rates.

Where can I get a bargain car rental in Roma?

CarRentals.com makes it a cinch to get the cheapest deals. Just type in your travel dates and go down the variety of rental companies, pick the top rental locations, and find the cheapest offers in Roma. You should also:

  • Compare the prices of vehicles
  • Try to avoid pick-ups and drop-offs at airports, which can be more expensive
  • Determine ahead of time how much mileage/fuel you may use
  • Search and book in advance

Just following even a few of these tips can help you save on your Roma rental car.

What rental companies have outlets in Roma?

CarRentals.com has around 32 rental providers that you can choose from. We have budget-friendly names like Fox and Budget and global ones like Ace and Enterprise. Read through the online reviews to get an idea of which one is best for you.

What types and makes of rental cars are on offer in Roma?

Whether you want a roomy family vehicle or a low-cost economy car, the sheer wealth of options in this town means you're certain to find an automobile that suits your needs. Some options include:

What age do you have to be to rent a car in Roma?

Usually, to rent a car in Roma you must be at least 21—the same as it is across the rest of the country. However, you might need to pay a surcharge if you're under 25. Be sure to review the rental agreement to figure out what the total is before you book your car.

Will I need insurance to get a car rental in Roma?

When cruising through Roma or the rest of Italy, you will need insurance. Many suppliers need proof of insurance before you pick up your automobile. Most countries require driver's insurance. You may be able to pay for temporary insurance through the rental supplier.

Many major card issuers, like Visa or American Express, give some coverage, but there are usually restrictions. For instance, they may not cover your rental car if you reserve a larger or luxury vehicle. Check the rental car company's policy before you decide.

What is the fuel policy for Roma rental cars?

Most suppliers give you a choice of fuel policies. Below is a list of the most common ones.

What fuel policy do you recommend?

We usually suggest that customers choose the full-to-full policy. This policy is the most straightforward, and you simply top off the tank before you bring it back.

Should I get unlimited miles when I rent a car in Roma?

Unlimited miles is a great option if you plan to do a little sightseeing or visit a lot of clients all over Roma. You can drive wherever you want and not incur additional charges. Go over your rental agreement to see if there are mileage limitations.

Before you drive off

Be sure you check out a few things before you leave the car rental lot. It's worth the time to:

  • Look over the car and determine if there is any damage or scrapes. If you notice any, mark it down on your paperwork
  • Inspect the trunk to see if the spare is properly inflated and the necessary tools to change it are there
  • Get familiar with the controls of your car. Adjust the mirrors and seats, and note how to turn on the lights and windshield wipers
  • Figure out how to work the entertainment and GPS (if available). You don't want any unneeded distractions in a new city

Book your Roma rental car today

Maybe you're carpooling with co-workers to and from the hotel to the conference center, maybe you're traveling solo, or maybe you're bringing your partner or kids. No matter the situation, CarRentals.com has a car that can suit your needs and not break your wallet.

Hertz car rental locations in Rome
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