Professional service and almost new car. Only regret, I booked a Honda Civic -vehicle standard, 4m50- I had a C3 Aircross- small SUV 4m15. Not a bad horse, but also spacious.

The car was New and excellent to drive, very comfortable but they made me pay for the insurance twice One on line and one at pick up! This should have been clear on the site I made the booking They claimed that I bought American Insuarance not valid in the UK ! If this is the case why do you give this option? why was I offered an invalid policy?

My experience was 100 percent horrible I cannot believe your company would have them on your preferred list .got to the counter to pick up my car and it was the beginning of a horrible experience I was there for 40 minutes and then when I looked at contract everything was changed from the type of car I was scheduled to get to higher prices , extra charge to bring the car back to the same place I was taking it from, asked to speak with supervisor was told no and sign documents or no car , I refused to pay all hidden additional charges so I refused to rent car. They said they would not refund money I paid in advance for insurance I can go on and on but won't horrible horrible experience never again.

I had a very difficult experience and wasted over an hour of my valuable holiday time, to get an agent by the name of Felicity at the Hertz counter at Stansted Airport , London UK, to honour the quoted price which I had in my email. She tried to double the Daily rental rate and charge a 40 British pounds drop off fee, when it was already included in the quote from CarRentals.com. I have had great experience with Hertz for many years and I am a gold member with them for many years. I choose to book with Car Rentals.com as the rates were really great. My experience this time was due to a particular agent who tried to charge me more that the quoted rate.

All was fine except that apparently basic insurance was apparently no included in the quote I received from CarRentals.com. This has never happened to me before in all of the rentals I have taken with CarRentals.com. So was Enterprise guy correct to charge me nearly the double the quote to add insurance or has something Changed in CarRental.com T&C's that I wasn't told about...

I was surprised to be told when picking up the car that I was required to buy additional insurance (despite the fact that I have private cover for car rentals so that I do not need to buy additional insurance). I received different explanations from two different staff members for this requirement, which seemed to contradict the Enterprise UK website. One staff member explained that too many customers end up damaging the cars and then have insufficient funds available to cover the cost, so I would not be permitted to forgo additional insurance and assume the risk (which is what I wanted to do, with that risk mitigated by my private cover). But another staff member told me, when I returned the car, that I had simply been required to purchase the compulsory minimum insurance, which for some reason had not been included in the base rate that was quoted on this website. That might explain why the rate was, indeed, better than comparable offers from the same location, but does not match the explanation I was given at pick-up. Otherwise, my experience was fine, although I ended up with a vehicle that I did not care for (Nissan Juke).

They said something about not being an english baser website so the didnt match what your site Said...

We did have some troubles about fuel and car declaration (label on the tank cover asked for diesel fuel, but needed unleaded 95! in rental Agreement was model Hyundai HYI201.2SE, reg. no. EJ19HVR, the car I have got was Ford Fofie 1.0ZET reg.no. WM18MUB!

I purchased insurance through the website at time of booking vehicle. When I went to collect vehicle, they would not release it to me until I purchased another policy. Apparently there was an issue because I was redirected to an American website!