No fuss. When we reached the rental office all was ready. Car had around 50k on odo but still in good condition. It was last minute booking ang and little pricey.

The car was the basic model. Did not know that so what is still being built. No radio remote control. The ventilation could not be adjusted, so you could not air-condition the footwell on the coast and in the mountains fogged the windscreen, so you had to drive in the rain and 15 degrees outside temperature with windows open.

• ALAMO hired a poorly maintained car with many kilometers for hire, unsuitable for the roads of Costa Rica. • Through this negligence ALAMO put our lives in danger and it took a stroke of luck for us to get out of it without any injury. • On February 4, 2020, in the middle of the afternoon, we left UVITA towards SAN GERARDO DE DOTA (114km, 2 and a half hour mountain trip). • Already around 6pm, the engine heating we had to take a break. • Around 7 p.m. 10 km from the hotel, we started a very severe descent. • Less than a kilometer from the hotel, the GPS (it probably saved us!) Sent us to a private property. • Realizing our error we wanted to turn around. • The brakes, which for a few minutes had been giving signs of weakness, have failed and we have finished our U-turn. • Fortunately, the GPS deceived us, otherwise we would probably have fallen on a precipice which would have been fatal. • Fortunately, the brakes were released during the U-turn at low speed. • We did little damage to the car (front bumper, possibly front fenders?) And almost nothing at home (a table, 2 crushed chairs and traces of paint on the wall) • The February 12, we received an email from ALAMO Costa Rica with 2 appendices that we were able to open and an invoice of $ 1,126.54. It corresponds to the debit of € 1,077.72 dated 12/02/20 on the card statement at the end of February. • We asked for clarifications by 2 emails to ALAMO, We have had no response to date. • We received a phone call on February 13 or 14 from ALAMO or its service provider for a satisfaction survey. • We explained the concerns we had. The investigator told us that we would be contacted by a French speaking ALAMO person. We have been waiting for his call for MORE than a month.

The only thing bothering me was that the insurance I bought when makeing the reservation was not valid, so I had to pay for another insutance

Friendly staff and a car that didn't let us down. Good tires, except for the spare wheel, which luckily we didn't need because the screw in the tire was noticed in a garage.

Vehicle breaks were very loud and after a day it had a strong stale smell of cigarettes.

Extra insurance was added without my consent.. Extra pressure to buy insurance and a large deposit required if insurance not purchased. Car was super cheap model and under-powered. Sucked gas like a semi truck..Large fine if it was not clean on return. It was clean to start and drop off was easy but the deposit has still not been cleared from my account. Maybe because it is a weekend.