Olivier55 Reviewed on Jan 13, 2019, 2:40 PM

Home pro, the staff do not try to survive at all costs insurance or an upgrade, proposal of wifi in the car optional (a bit expensive but it can be used in this country where cellular data are overpriced), new car, clean and corresponding to the resa. Only small downside a shuttle is required from the airport (contrary to what is indicated on the site autoescape).

Alain33950 Reviewed on Mar 20, 2020, 2:21 PM

• ALAMO hired a poorly maintained car with many kilometers for hire, unsuitable for the roads of Costa Rica. • Through this negligence ALAMO put our lives in danger and it took a stroke of luck for us to get out of it without any injury. • On February 4, 2020, in the middle of the afternoon, we left UVITA towards SAN GERARDO DE DOTA (114km, 2 and a half hour mountain trip). • Already around 6pm, the engine heating we had to take a break. • Around 7 p.m. 10 km from the hotel, we started a very severe descent. • Less than a kilometer from the hotel, the GPS (it probably saved us!) Sent us to a private property. • Realizing our error we wanted to turn around. • The brakes, which for a few minutes had been giving signs of weakness, have failed and we have finished our U-turn. • Fortunately, the GPS deceived us, otherwise we would probably have fallen on a precipice which would have been fatal. • Fortunately, the brakes were released during the U-turn at low speed. • We did little damage to the car (front bumper, possibly front fenders?) And almost nothing at home (a table, 2 crushed chairs and traces of paint on the wall) • The February 12, we received an email from ALAMO Costa Rica with 2 appendices that we were able to open and an invoice of $ 1,126.54. It corresponds to the debit of € 1,077.72 dated 12/02/20 on the card statement at the end of February. • We asked for clarifications by 2 emails to ALAMO, We have had no response to date. • We received a phone call on February 13 or 14 from ALAMO or its service provider for a satisfaction survey. • We explained the concerns we had. The investigator told us that we would be contacted by a French speaking ALAMO person. We have been waiting for his call for MORE than a month.

GreetS Reviewed on Nov 19, 2018, 2:25 PM

The staff at Dollar was very friendly! Just something like paying extra if you have something for it and it comes to court, if you are not present, you will be found guilty anyway .. Unless you pay 'this' extra .. but that is always that we have 2 to 300 € have to pay extra on the spot. We are no longer afraid of that, it is true in every country, at every rental company ..

mv Reviewed on Nov 27, 2019, 9:35 AM

This opinion is valid for SIXT, but especially for AUTOESCAPE, so the services have greatly disappointed us: we will not leave with Autoescape anymore! It turns out that the French debit card (the French CB are not credit cards) is a problem to take over a vehicle in Costa Rica, as a priori often in America ... The problem is that this point is not sufficiently highlighted at the time of booking. We can therefore take care of the vehicle with a debit card, only if we take the total risk insurance offered by the renter! Except ALL French are therefore obliged to take it, because no one has ever CREDIT card. This would not be problematic, if this point was emphasized enough, and therefore Autoescape did not offer insurance on its site for the Costa Rican renter! Indeed, we have paid twice for insurance: once at Autoescape, which allows itself to offer it anyway, although they know full well that it will be useless once on site, and a second time at Sixt, just to take the reserved vehicle. We paid more than 300 euros extra on the spot! The owner on site was very patient, and tried to help us, but lost time: Autoescape is unreachable out of office hours, which is a shame! If we have a problem abroad, with jet lag, we can never join them ?! So they are NOT used by anything abroad: to flee for a trip outside Europe! Regarding SIXT itself: no communication at the airport, we had to ask people, with the language barrier we struggled to find the shuttle to go to the landlord, it was not terrible ... Then wait on the spot, because everyone arrives by the shuttle at the same time, so if you go down last, well you wait ... For the return, not terrible either: we must go to the counter again, no specific service to make the vehicle, so you must be lucky and not arrive at the same time as the shuttle! After the rented vehicle was very good, they nosu gave the range above, a 4x4 comfort that climbs very well the odds! And in the end, considering the state of the roads, taking all risks insurance seems an excellent idea! ...

Zoran Reviewed on Jan 21, 2020, 4:43 PM

Persona on pick up and return was fast and easy. Very helpful