I rented a car in the past. Picking up my car, it was really unorganized. The car was supposed to be parked on lot 4 but I had to search around for my car. there wasn't any guidance on where it is was located. They hand me a car (walk through by myself) to mark any scratch, dents or any damages. Then drop it off in this black box. I was extremely confused in where the box was. To find out, it was a green box. Back of the trunk, there was this white pant? or dried up sea salt? it definitely wasn't clean.

This is a smaller rental car company, very limited fleet. Van wasn’t ready @ 1pm which was my pickup time. I was already waiting since noon which wasn’t the problem, however when I went back to the counter at 1pm, Laurente became very rude. I was frustrated at the LACK of customer service he had, in his words, it’s not our fault you came an hour early. Unacceptable!! That is NOT how you speak to a paying customer. The van was in great condition tho, it was a new Dodge Caravan with only 18,000 miles on it. The check-in process is horrible. Long line with only 2-3 agents working. If you can afford to wait at most 2 hours for a rental, then come here. I didn’t receive my van until 2:05pm. For the whole 2 hours I waited, I witnessed numerous irate passengers. One woman who booked through a third party had to be somewhere by 12:30pm and no vehicle was ready for her. So she left. Another family of 5 with 5 pieces of luggage reserved a large SUV and got stuck with a standard SUV. He made sure to voice his complaint. There were 2 other parties waiting on minivans when I left. One of them was suppose to pick up before me at 12:30pm. I’m just happy I had the time of day to wait around, there was no way I was leaving without a vehicle that day. Book early and you won’t have to settle with the low rates at the smaller companies with smaller fleet.

The pick up locations was an additional 10m shuttle ride from car rental hub. Car we rented was not in great driving shape. Unpleasant experience!

The shuttle takes you from the SFO rental car center to a location far, far, away in South San Francisco. Reserved an intermediate car and was given a banged up SUV that handled poorly and guzzled gas. Counter was understaffed by two people who hated their lives. Dreadful.

First off, location was off-sight. This is supposed to be disclosed upfront. 2) 7 other people in shuttle back to the airport and not one had a great experience. 3) one person reported a lady running from the property yelling 4)my initial charge was $146 then I added a day for $30 which brought it to $182 after taxes and such. Upon returning my total was $208 5) plenty of on-sight rentals for same/better price and much less hassle

Have been pleased with Advantage many times over years, but the SFO experience as very poor. Waited 30 minutes in cold weather for van pickup, then over 1 hour to get car--only one agent working on Saturday morning in June--peak vacation time. Very poor management in San Francisco.