Worst rental experience I have ever had. We rented with pickup to be on Christmas morning in downtown SF. We needed the car to go to Christmas with relatives in Marin County. Plan was to go there, return to SF for dinner and then return the car to pickup place that evening...much less than a 24 hour rental. With no prior disclosure, when we got car we learned that they were closing at 3 pm. No way to drop off later until the next morning unless at airport. No way to get back from Marin before 7 so we had to pay $40 to garage the car that night. In the morning we called Alamo and got ok to drop off at airport later that day at a nominal charge of $6.95. I repeated the amount and was confirmed. When we did drop it later we were not only charged significantly more but also an additional $29 because we had picked up the car an hour earlier than original plan on Christmas. Were never told about that...would have waited if we had and especially since car was just sitting there AND they were closing earlier...greed, greed, nonsense. People were all very nice, but feel cheated and horrible business practice. NOT a merry Christmas!!

Very professional and perfect car. The staff are very attentive and efficient

Very nice people, easy to pick up, and the car was great.

The car was ready for me on time, the service was friendly, and I had no problems with the car. They even let me extend the reservation the next day without gauging me with unnecesary fees like the big companies. The only note I have for improvement is get a new check out screen or put it on a tablet. The only thing that took a long time was initialing on the touch screen they have. Overall, I was very impressed and will use them again.

I rented from the 450 Sutter SF location, took a bit longer than i had expected. But in the end I recieved a clean comfortable car. The personnel were friendly and efficient. I find that there prices are 30% cheaper than the big companies like Avis and Budget in SF.

Kevin is the man. He is very nice, and is motivated to bring you back to rent a car from them again. He actually knows about cars and the different models which is surprisingly not common. I had a good chat with him about the cars that they have. He would also tell me about the deals that they have. He will not push you into buying things you don't need, which I really liked. Glad that I rented a car from them.

I rented several times in other cities with carrentals.com. At that time, I paied almost the same amount of this site. But this time, I paied a lot more. That means 'carrentals.com' cannot predict real situation. Other than this, the staff was very nice and I could easily park over night at the same garage. They also opens early and closes late. That is quite good for us in the downtown SFO.

Greatest in and out best I’ve dealt with happy as can be

Confirmation, no name of the car rental or phone number, called to get phone number and got service center recipient from India or elsewhere, gave me wrong number each time I called while I informed them what the area code would be, frustrating experience.