the overall rental was ok, but when i first tried to return the car, i found the office, located in a big parking lot downtown san francisco, CLOSED. i was supposed to return it at 4pm, the exact time the office closed, according to the owner of the parking. meaning if i got there 5 minutes late, i would have to go elsewhere. but the closing time was never informed at the moment of the rental or the alternative in case i got late.

Super easy pickup & drop off. Staff at Alamo was super friendly and accommodating, especially Shamika!

Micka at Alamo provided such excellent service. She was so helpful and covered the basic functionally of the rental. What a treat, I usually spend 10-15 mins figuring out how to work a rental. On the negative note wished I could give 5 stars, I asked for a sedan they gave me a muscle car. Love the car, just not what I needed at that time. Over all they where very accommodating.

My experience with ace was very smooth and took all of 15 minutes. Unfortunately it was the beginning of the Coronavirus shelter in place and they were closed when it was time for me to return the car. Awkward! Sooo, I left the car with the Building parking attendant And I’m hoping The return will be properly processed.

Pickup and drop-off were quick and easy. Car was fine.

This is one of the fastest rental checkouts/returns I've seen and I rent cars with regularity.

My experience was Superfantastic. Bernadette was very helpful and it was a pleasant experience. Thank you

I made the reservation for the whole day and when I arrived I had to wait almost an hour in line only to be told that they had given the car I reserved away despite charging me. The were out of cars, and I was stranded. I missed my child's 5th birthday party.

Friendly Staff. Competitive rates and location are the only reason I rent cars frpm thios location, as the Cars are most often un-vacuumed, seats stained, and almost always the body has some sort of damage which I must be carful to note.