They did everything they promised and there were no hidden surprises.

Great service

Good service picked up at the airport quick trip to the rental place.

vehicle was clean and new as promised. will definitely use Alamo SDQ again and again

I was very disappointed, I paid for all insurance unfortunately I had to pay a surplus

We rent the car on May , my trip was in December , when we arrive to p/up , they don’t have cars available, we have to waithing until some one return one , Then we have to pay a expency insurance , the doble of cost of the car rental Bad service , never again I will rent

No hidden expenses. Professional and Friendly staff

When I got the the kiosk to pick up my car that I had reserved they informed me that they had NO cars available. Why accept the reservation if you aren't going to have any vehicles available. I was in a foreign country with my 5 month old twins and 5 year old son and had no way of transporting them anywhere. This company is the worst.

Terrible expérience as Three das no car available although i Had my booking. No alternative solution offered. I had to find later in the day another car rental company myself.

Car was different than booked. Extra insurance booked hasn’t been accepted

This was the worst rental I have experienced. The check in process took extraordinary long and reps were in no hurry to take care of you. Drop off was also lengthy and very unorganized.

I arrived to pick up my rental only to be told that they did not have any rentals available. I asked what was the purpose of having a reservation and was told that they had run out of cars. I tried to contact carrentals.com but the number provided was for Hertz in the Dominican Republic and surprise no one was picking up. I was left with no other choice than to pay a ridiculous amount to an outside rental company and the car was no where near the condition that it should have been. I was extremely disappointed. I have always rented cars through carrentals.com and have never had an issue with them. Hertz was completely irresponsible in it's handling of reservations.