The service was friendly and satisfying. Every thing went well.

I was a bit upset that my vehicle was not ready at the pick-up time of 12pm as scheduled. I was advised I need to wait to have the vehicle cleaned and touched up before I could get the car. Manager Quinn - recognized that I was waiting for a bit and asked if there was anything going on. I'm like when I walked in there was no other customers ahead of me. 3 others walked in after me. One lady had to add or extend her coverage on her current rental. Another gentleman had a return/drop off. the third may have came in earlier and had to come back to pick-up after. All 3 departed before I did. @ 12:40pm I left w/ my rental. Quinn - advised me that I did not have to re-fuel upon my return. had it not been for the management and inquiry of my status, this would have been a 1 or 2 star rating. I initially came here for the price, despite passing another HERTZ miles closer to my home.

Great experience, even with the recent price hike of rentals everywhere for Feb 2020. The guys made it as painless as possible. My special thanks to Denzel at the Houston Main St. branch for making things happen!

Had a very good experience with them.

I wanted a car rental from Houston Hobby but ended up 20 min away. It would not have been so bad had Hertz offered a way to help me with my dilemma but instead they dismissed me and told me to figure it out. I had to find my own way there which thankfully there is Uber but i didnt even get a sorry or heres what we can do just a bye.

Great customer service, and fast & easy transaction.Was in and out in less than 5mins.

Car wasn't what I reserved.. Fairly smaller! Def could’ve been cleaned upon my arrival!!! Upon return, the associate “checked the car” & the new renters left w the same rental I had just dropped off 60secs ago, BEFORE even getting back to the front desk to close me out !! Three mins later, we noticed the car the associate “checked” out, and the new renters left w, still had a HUGE BLACK SUITCASE AND LIME GREEN IPAD IN THE BACKSEAT, THAT BELONGED TO MY CHILD & I.. Phone is broken/off the hook. Have been calling for hrs smh

There was an additional $200.00 deposit that I specifically asked about and the agent we worked with never explained nor tried to clarify the situation. Upon arriving 15 minutes before our scheduled pick up, we were told they didn’t have the car and that we would have to wait. We waited over an hour for the car! We asked to speak to the manager and I still haven’t received a call back. I will never rent from them again!