Simon Reviewed on Oct 9, 2018, 2:01 PM

I have a voucher that stated that we have to wait for the shuttle bus at bus stop 8 Gatwick north. We have been waiting here for 1 hour. No bus in sight. Phone number on voucher was not correct. Then went to hotel for overnight mail sent to green motion. This informed us that we could still pick up the car at 10 o'clock in the morning. Bus stop was incorrectly stated on the voucher. Had to be 12. We to the carpark where a friendly lady told us that the car was already gone and that we could get another one for a fine of 100 pounds for the late pick up. After this we left and booked another car through Cardelmar with another company.

Ron Reviewed on Jun 14, 2018, 6:23 AM

Green Motion is the worst landlord we have experienced. It took 2.5 hours until the contract was completed and another 3 / 4th hour until the vehicle was handed over. We were constantly persuaded that we should cancel the insurance from Cardelmar to buy the insurance of GreenMotion for 129.90 pounds, otherwise huge demands (windscreen 900 pounds, tires 400 pounds, body size unlimited, etc.) on us would come. For the ordered VW Passat we got a Volvo V40, which is allegedly led in the same category (lt homepage, however, this was a lie).

sarah Reviewed on Dec 3, 2018, 9:21 AM

They quote you a final price when you pay and book for the car and when you go to pick it up tell you the insurance you booked and paid for through car rentals is not excepted by Europcar. The cast of the rental ended up being almost 4x more than originally quoted. Would never use again.

DJ Reviewed on Nov 6, 2018, 5:28 PM

Before I go on about the car these guys are your best bet for an honest rental car in the UK as it’s a nightmare with most rental companies trying to rip off unwitting foreigners for pre existing damage. Never heard of this with Europcar though! OK so about this booking, had to wait ages for car at Gatwick after long transatlantic flight with kids. The make and model I booked wasn’t available (VW Passat) and instead a horrid VAUXHALL was given. Being too tired to argue accepted and then the next day I realised the right rear wheel bearing was on its way out plus it made a horrible rattle which you could hear when the windows were open. Next time I rent from these guys I’d be calling ahead to make sure they have my chosen car available on the day!