Lynn Reviewed on Sep 15, 2019, 9:13 PM

Quick and easy pick up and drop off. The folks working here were very friendly.

Heather Reviewed on May 21, 2019, 4:34 PM

I rented a 7 passenger mini van for our girls weekend in Myrtle. I checked in... signed the necessary paperwork and took the keys to the car. Turns out it was a Ford Explorer. I just assumed they ran out of mini vans. Just prior to dropping the car back off at the end of the trip.. I filled up the gas tank. Next day I check my credit card and there’s a charge from Avis for almost $200 more than my quoted price. When I called customer service they said it was because I didn’t get the car I actually reserved and there was a difference in base pay. They also charged me a refueling fee. When I explained to the guy that I was never informed of an increase in base pay and I fact filled the tank. He assured me that it would be refunded to the original quoted price. Not entirely happy with this experience. But we shall see when I get my corrected statement if it was fixed.

Jimmy23 Reviewed on Nov 15, 2019, 5:50 PM

Car was in great shape, very clean, pickup was quick and easy, drop off was even easier, didn’t even have to go into the building again.

john Reviewed on Oct 11, 2019, 4:41 PM

Picking up the Truck was great and the clerk that waited on us saw that I was a tall man up sized the truck at the same price of the smaller one.

Mike Reviewed on Feb 14, 2020, 11:18 PM

I picked up the car late at night and I was out the door within 5 minutes. The car was easy to find and drop off experience was the same.

Susan Reviewed on Feb 1, 2020, 7:40 PM

We choose the managers special on line wan we were very happy with the mission frontier. Pick up was smooth , drop off was even smoother. Fantastic experience start to finish

Maria Reviewed on Jan 30, 2020, 1:10 PM

I picked up my rental as scheduled . I asked that my daughter be a 2nd driver. The Budget representative never disclosed that would incur a $13/day charge. When the balance was higher than the quote , I questioned it. He was a bit snarky with his reply & I had him remove her as a driver which now caused the customer line to build. In addition , the rep never discussed with me to inspect the car before taking the car. When getting to the car , I noticed many scratches & such on the car. I took pics and had to find another Budget employee which then told me the rep was supposed to give me directions on what to do in this situation . Also, I wiped down the steering wheel with a cleaning wipe and it was disgusting !!!! Black and brown filth! I had to use 2 wipes to clean it. Does anyone clean the cars before it goes out again !!! I will not be using Budget again.!!!! To end , I was 20 minutes late& they charged me about the same for a full day rental. Lesson learned !!!!!!

LZ Reviewed on Nov 12, 2019, 5:05 PM

Perfect rental experience. Great car, great customer service!!!

bud Reviewed on Apr 22, 2019, 7:22 PM

car ran great, service at ACY was great, offered partial refund for early return

Chene Reviewed on Feb 26, 2019, 6:14 PM

Excellent pricing, efficient, friendly staff, and a simple walk from the terminal across a two lane street to pick up the car. Everything's great, right? No so fast, dear reader/renter! I was given a 2019 Malibu, so new (less than 8000 at the time of drop off) its satellite radio subscription was still intact. Again, that's great, correct? Well, it would have been if I didn't receive a vehicle with an obviously cracked windshield, which is an equipment violation where I'm from (Metro Detroit). There was also a very noticeable dent in the upper panel of the driver's side door and fascia issues on the passenger's front panel. That seemed a little weird, but we noted the damage with photos and left the lot. Apparently, the south is a place of trust and good feelings because I did not have to stop at a check-point to leave the lot or have the damage we noted noted by anyone from Hertz. Again, this is strange, but maybe that's something that doesn't happen in the south (although it happens in the Southwest, the West Coast, and territories in which I've rented a car). The car is wonderful all weekend - nice ride, the above-mentioned satellite radio, and great gas mileage. All is well - and then we go to return the car. For whatever reason, despite it being 7:45 PM on a late February Sunday night, there are no attendants in the Hertz section. Again, this is strange, but no worries, but I wanted to have someone confirm the damage and the level of gas in the car. Too bad, so sad. I also can't find a pen so I ask the workers at the adjoining stand (which I believe was Avis). Not only do these people ignore me, when I finally trap one of the two men working - the first of whom literally kept talking to someone as I stood next to them for five minutes straight, waiting for a break in a conversation about Nascar - he's incredibly annoyed that I ask to borrow his pen since he only has this one. I cannot be the only person who has buried the one pen she has in the bottom of her purse. I find my pen, write down the mileage, date, level of gas in the tank, and date it. My companion realizes there's actually someone at the desk right before I drop the key and the paperwork into the Hertz bin, so we go in. The lovely associate simply asks if I've written down the mileage, which I confirm, and tells me to have a nice night. While my pricing was excellent ($126 for four days, including insurance, for a mid-size car is AMAZING), the whole thing was v-e-r-y strange, especially for someone who rents at least six cars a year while on business.