AlexReviewed on Feb 12, 2020, 11:31 AM
Short waiting times in the branch in the heart of Berlin, the return is possible due to the opening times but takes some getting used to in the late evening. The vehicle was in good condition and better than expected.
VikkeReviewed on Sep 16, 2019, 10:43 AM
Worst experience I ever had with any car rental station. The day before my booking I called the Hertz customer service and asked how much the deposit and the insurance would be on top of my booking, which they said was 20€ a day.( I only had the car for one day)
I arrived at 7.45 am at the station and wanted to get my reserved car as I had some appointments I had to go to. The first thing they said is that they don´t have any regular cars available for the whole day, only VANS!! This was extremely discouraging as I don´t want to drive around and park all the time with this huuuge car and also pay more gas. So the people at the station tried calling other Hertz stations but they all claimed they have nothing available. So lastly (about 45 minutes later), I wanted to proceed with the VAN booking and expected the 20€ on top for the insurance. Turns out they wanted more for the insurance then the actual rental fee. I told them that I had the call with the customer service yesterday but they didn´t want to do anything about it and just said that´s what the system was calculating. Extremely unpleasant experience and would never go there again
VKReviewed on Sep 15, 2019, 9:08 PM
Was terrible, wrong car had one option which was nothing close to what i reserved. We wanted a small simple little cheap car and we got a a 10 seater Van which costed a fortune for gas which was the ONLY vehicle available even us being flexible with auto or standard. Wrong information about insurance, even when we called in advance to confirm the pricing. The whole experience was disaster.