At pickup there was 1 person at the counter and 4 waiting to pick up, plus me so it took almost 30 minutes. The inside of the windshield was very hazy, I had to clean it myself. Got a bigger car than ordered, which I didn't like at first, but it was a good car. At return, no one was at the counter, so I just left the contract.

The entire experience was terrific, and I had zero issues with either pick-up or drop off. I will def rent from this locale again.

My experience was different than that which I have been accustomed. I was surprised when I was escorted to the car and simply handed the key. There was no walk around inspection nor instructions about the car. I had never driven a keyless car before. So, I had no idea about how to get it started. I was even more surprised when I reached my home and got out of the car to discover a dent in the back on the driver's side. I could not help but wonder if that was the reason we did not walk around the car, or if there was a plan to try to blame me for the dent. However, there was never any mention of the dent. That suggests to me that they were fully aware. That also dissapoints me. I have never rented a dented car, previously. I would imagine the person who dented it was held to the task of having to pay. If so, then why was I given a car with a dent? I tried to call the office, but understandably, received no answer, as they were very busy. In addition, the prompts on the answering machine did not have an option that provided opportunity for me to address my concern.