ArnReviewed on Nov 9, 2020, 4:20 AM
Enterprise has been consistently good to us. The staff are always friendly and efficient. This time we had a 10 minute wait at the counter, not bad, but then another 20 minutes for the car. They apologized and said they were running behind.
I know part blame can go to the covid monster, but this is a beef I have with all car rentals - they don't have enough staff, or aren't planning ahead. Face it, we have an appointment, you have our arrival time, we did the paperwork online. Why do you always run behind?
Sorry. Just a minor rant. You do better in my experience than your competitors. There are some companies I won't do business with because I don't need the aggravation.
markReviewed on Jun 18, 2020, 9:14 PM
I recently had two separate reservations one with Enterprise and the other with National (owned by Enterprise) and each had the expected very efficient and personable personnel that quickly got me into a car. The disappointing aspect on both reservations was that I was offered and ordered one type of luxury vehicle and received on each something else.
Alan DReviewed on Apr 15, 2020, 4:21 PM
It is pretty easy to rent a car during the shelter in place era. No lines for pick up, and drop off keys at unmanned distant offices.