About thirty minutes out of town, we figured out that the seal around the driver door had a big gap and was why the road sound was so loud in the vehicle. The ride was noisy but we we were under time constraints to get to our destination. We headed to the closest Enterprise office the next day at our destination city. It being the holidays the only options available were a Chevy Colorado truck in blue or gray. It would cost more on gas for the next few days but was informed I could swap out before making the long drive home. I returned a few days later and was informed i would have a choice between another truck or a two axle car. Neither option was suitable with no room for luggage in the cabin or not having the four wheel drive option driving over the mountains in winter. I persisted and finally the agent found an all wheel drive vehicle though it was a step lower than our initial rental agreement. The car had high miles and was dirty. We got home and explained the shared my experience with the same agent that check us out. He apologized for providing what turned out to be a defective vehicle and the experience it caused. He then extended a discount and provided his business card so that he would be able to assist and ensure a better rental experience the next time we need a rental car.

our vehicle wasn't clean for our scheduled pick up time, so we received a free upgrade and then a free day of rental. apart from dirty vehicle and an hour wait to get vehicle, it was a great rental experience

My experience very good when I pick upcar, but when I dropped my car very poor customer service. Because I don't know the guy very bad behavior.

My experience wasted nice and easy with no hassles.

My experience with James was top notch. Car was ready, clean and very nice.

This was a great experience. The price was very good and competitive. The gentleman behind the counter was friendly and not pushy. I hate it when they try to sell you the extra services and insurance. He asked if we wanted anything but didn't try to persuade us otherwise. The car was clean, and nice, and drop off was just as easy and pleasant.

Nice. Set up a rental about 9 months ago, and everything was ready to go when I needed it.

Great service- free upgrade to a bigger car and the service man was very friendly and helpful. I would return again if needed. Thank you.

Easy pickup and drop off! And the car was perfect size.

Such friendly staff! Car picked up took under 30 min which was great considering it's the busiest time of year in a vacation destination.

Easy and fast support Very good vehicle and in very good condition Easy and quick restitution also