tomieReviewed on Aug 15, 2020, 6:31 PM
Despite the goodwill of the desk agents, it seems that Hertz's organization is structurally failing. To begin with, I took a vehicle that after less than 50 km indicated to me the need for an urgent stop due to an engine problem. Vehicle tracking is therefore not very rigorous. The assistance service intervened but I was left without a vehicle for 24 hours and the next day I had to go to Orly to pick up a replacement vehicle. The latter was not clean and the fuel was not filled. No compensation is offered by Hertz (in addition the Hertz number is surcharged). When the vehicle was returned, I left more gasoline than I had at the start and yet Hertz charged me for a full (with nearly 30 euros of service for the full). I call Hertz who tells me that it is a computer error and that I will be reimbursed in 10 days (pending the return of the post manager). This is all distressing and I will not repeat the rental experience with this company.
AnonymeReviewed on Aug 12, 2020, 11:07 AM
Car and offer well. Very long vehicle withdrawal, refueling was not done before departure
EdmonddantesReviewed on Jul 26, 2020, 9:54 AM
Unless there are any bad surprises to come, we praise the quality and speed of the procedures at the Hertz agency at Gare de Lyon. Particularly friendly and efficient staff