Perfect. The rental went very well and the car was new.

Check in, the requested vehicle was not available and I was offered a car of a lower group. After reporting it to the seller, he asked me if I was going to ride a lot. I told him that I was going for a week skiing in Courchevel (in the middle of January). He offered me a 4x4 more expensive, but equipped for the mountain. Arriving at the mountain passes, the gendarmerie did not let me pass because the vehicle was not equipped with snow tires: 1 hour drive to find a large open area on a Sunday to buy chains at 144 €. It could have stopped there ... only after having equipped the 4x4 with its chains (first at the front, then at the back, it was still impossible to climb the ribs. chaining area all week long, 144 € of chains, and an unsympathetic salesman who sold me a vehicle that did not conform to his speech and who accuses me of lying and refuses a commercial gesture.

Despite the goodwill of the desk agents, it seems that Hertz's organization is structurally failing. To begin with, I took a vehicle that after less than 50 km indicated to me the need for an urgent stop due to an engine problem. Vehicle tracking is therefore not very rigorous. The assistance service intervened but I was left without a vehicle for 24 hours and the next day I had to go to Orly to pick up a replacement vehicle. The latter was not clean and the fuel was not filled. No compensation is offered by Hertz (in addition the Hertz number is surcharged). When the vehicle was returned, I left more gasoline than I had at the start and yet Hertz charged me for a full (with nearly 30 euros of service for the full). I call Hertz who tells me that it is a computer error and that I will be reimbursed in 10 days (pending the return of the post manager). This is all distressing and I will not repeat the rental experience with this company.

Car and offer well. Very long vehicle withdrawal, refueling was not done before departure

Unless there are any bad surprises to come, we praise the quality and speed of the procedures at the Hertz agency at Gare de Lyon. Particularly friendly and efficient staff

The receptionist confirmed that the car was a diesel while the car was a gasoline. All the documents were typed Diesel. Without my vigilance, I would have fallen at 00:30 down in the mountains with my 2 children.

Pick up at the station, return to the airport: simple, fast, efficient! New car, friendly staff and endorsement.

Fast and easy .. in 2 minutes the reservation is made