GUP Reviewed on Jul 3, 2019, 1:06 PM

GREEN MOTION HEATHROW was the worst car rental company I've experienced in over 50 years worldwide. Reasons in turn: 1. There was no free shuttle from the terminal to the rental station, as is usual. Cost of public bus 12 pounds and no refund. 2. The wait until it finally came to the series, was unacceptable over 2 hours. 3. There was no waiting area with seating. You had to stand outside in a busy hotel entrance in Schlange. 4. The staff was obviously completely overwhelmed and extremely rude. 5. The ordered and paid SUV was not available. Instead, I got a SEAT LEONE, which was about the size of a VW Polo and no automatic, without any comment or discount. 6. Only at the delivery office (another 10 minutes on foot with luggage) I could tell. 7. After my refusal to accept this SEAT, I got a MERCEDES B class after another 30 min, which did not quite match what was booked. but because he was better equipped, I accepted. All in all a single disaster !!!

Heinz81 Reviewed on Mar 9, 2019, 4:57 PM

In the low price on the spot damage to windows, tires and wheels were excluded from insurance. We should take out insurance for the three days for about twice the cost of the rent would have cost. When we refused, we were scared that in a rockfall, the entire disc would be exchanged at our expense, or by touching the aluminum rim with the curb, the rim + tires for over 800, - pounds would be replaced by us. We were not intimidated, but we drove accordingly unentspannt by car which spoiled our holiday mood. All scratches and small dents were recorded during transfer. The data acquisition took about 20 minutes alone. I do not know until today, what everything there in the PC was entered - although previously booked, so the data was already available. You then got time to check the car, but had to sign that all damages that are present on return and not on the log are paid by us. That means you must first check the whole car when picking up, put under drunter (bumpers below), check tires, mark every little scratch on the log, measure! Etc. . For laymen difficult, for connoisseurs simply annoying and time-consuming. We wanted to have a rental car and not buy a used car. The delivery worked well after 3 days of anxiety. And the high deposit is now to be paid back. Time overhead but again over half an hour. Another customer has withheld 400 pounds while we were waiting for an allegedly damaged tire, even though she was only insured to drive on the highway. So probably just did not look exactly and already paid the customer the worn tires. At the same time, during the waiting time, one could observe the employees moving the cars in the parking lot and to the washing area with spinning tires and revving engines (maximum acceleration). Careful handling is different, but if the customers pay the damage it does not matter. I have had multiple rental cars, but never experienced such a transfer procedure. Next time I'll pay a little more and drive with a more relaxed feeling. The cheap rates are obviously financed by the sale of insurance and excessive billing of "damages" of all kinds.