Pas content Reviewed on Mar 22, 2020, 10:24 AM

1 hour wait for the staff at the airport! ... The opening hours of the airport agency indicated on the confirmation were 6:30 am - 11:30 pm. With a care requested for 7h. Staff arrive at 7.45 a.m., pick-up of the vehicle at 8.00 a.m.! Even in these difficult times an email explaining how to prevent schedule changes is possible! ...

Saxo974 Reviewed on Dec 13, 2019, 9:37 AM

When I took the deposit, I unfortunately reached the limit of my card. No cash or check or my sister's card. Balance sheet I lost all lost the rental amount.

Ralph13 Reviewed on Jun 24, 2019, 1:23 PM

Hello, In the place of the Fiat 500 we had an ideal polo for the wedding in the Parisian countryside. It went well we took it to Orly and returned to Roissy Charles de Gaulle Good experience See you soon, Franck

gilbert2B Reviewed on Feb 5, 2019, 8:10 AM

after a first car with a flat tire, a classification with a Volvo break against additional insurance are expensive: 60 € for a rental 70 €

Eric Reviewed on Mar 23, 2020, 4:29 PM

no problem for the care of the vehicle, share against, big hassle to return it on a Sunday ... no indication concerning the famous "letter box" ... I looked for a good 1/2 h. .in the car park ..before arriving at the SNCF station.

Alphonse 54 Reviewed on Feb 25, 2020, 9:43 AM

The pick-up of the vehicle was too long almost 45 minutes at the airport and the return quite tedious because difficulties in finding parking at the Boulogne-Billancourt agency

K.ro972 Reviewed on Mar 10, 2020, 10:51 AM

When returning the vehicle, Europcar employs the services of a person who goes around the vehicle, noting the slightest scratch, the light of the mobile phone in hand! She advises us to go and challenge (I quote "they are fed up that they are making money on the back of customers, 90% of people do not agree, like you!") Since taking charge of the vehicle, nobody goes around with us, it's very dark, we don't notice any claws at all and we weren't told that we had 3 days to see any claws, in the light of day? So we went to file a complaint as advised: we were 3 dissatisfied customers. The agent who received us noted on the slip that we disputed. The same day, we received an inventory as well as photos with the alleged claws. And the next day, an invoice for 347 euros, the amount directly withdrawn. In one day, Europcar therefore sent an expert to know the amount of the costs ???? It is an outright scam and it is unacceptable from such a rental agency. Fortunately, we had taken out a deductible insurance with the provider Autoescape, which should therefore reimburse us. So be extremely careful when picking up the vehicle, demand that an agent come around the vehicle with you to avoid this kind of inconvenience on your return !!

Og polosh Reviewed on Feb 26, 2020, 12:54 PM

Delayed flight could not recover my paid vehicle (reserved at orly for 11 p.m. arrived at orly at 1:25 a.m.) sleep at the airport to wait 7 hours to collect the vehicle. Bin no your reservation is canceled call autoescape for a refund. Refund refused refused not to put 23h if you arrive later as I had planned a flight delay. Incompetent and limited after-sales service confuses you when you try to explain your situation

Micju Reviewed on Jan 27, 2020, 6:13 PM

A trace on the rim was seen by the employee During the return ... when picking up the vehicle on 22/1 at 9 p.m., no one is there in the parking lot and I went around the vehicle without noticing anything special .. i noticed this mark on the rim the next morning in daylight (unlike the day before in the darkness of the parking lot ss sol d'orly ...) i am not responsible for this problem, what I said when reworking the vehicle ...

Colombe77 Reviewed on Nov 25, 2019, 10:46 AM

This is the first time I find myself with a car so damaged everywhere. I took pictures at the reception so the car had signs of bumps and scratches. On return, the report indicated that I had made new scratches while it was already existing.