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viale kennedy 53, novara

Average Pick-Up time: 11-20 minutes

2.7 Out of 10 (3 Reviews)

5.0 out of 5.0 2.0 out of 5.0

Louie447 Reviewed on Jun 27, 2018, 6:15 PM

The pick up part and the car that was given to me were no problem. Even the lady that helped me out had a great customer service. I returned the car last Sunday, June 24, at parking lot and gave the key to the hotel attendant. Two days later after I check my credit card account, I found out that I was just charged an additional $360.66 so I called the Hertz office on Balentine Street (Double Tree Hilton) in Fremont/Newark, CA to find out what's going on and to send me a closeout receipt. The first lady I talked to didn't quite understand me because either the connection was weak or she couldn't comprehend the English language well (she sounded like a foreigner). We hanged up and I called again in about 1 hour. I talked to a different lady who seems to a little rude. She was asking me for a document number which I don't have since I didn't get a copy of the receipt. I gave her my name and she couldn't locate it in the system (so impossible). I told her I have the confirmation number which started with an H and she said she can't help me out with that info. I also said I can give the credit card info that I used to prepay my rental and again said the only way is to have the document number. After I told her that I was concerned, she told me to stay on the phone but a few seconds later, we were disconnected which I believe she hanged up on me. I decided to call the toll-free number to get a different perspective. Lo and behold, I talked to an agent who asked me for the confirmation number (the info that the lady from Fremont said she can't use) and boom, the agent was able to pull up my info and she said that she will send me a closeout receipt to my email address. When I opened up the receipt, that's when I found out that I was charged $360.66 when I already prepaid the rental for $105.24 days before rental day. I called again the toll-free number and talked to a Chris. He doesn't know either why there was an additional charge but he reversed the charges and told me that it will take 4 to 5 business days before I can see the refund. I don't understand why this happened but I feel this needs to be investigated by Hertz since there is a possible scam going on. I'm just really hoping it's an error but the enormous amount of charge is very questionable. Thank you for hearing me out.

5.0 out of 5.0 1.0 out of 5.0

M. Andrew Reviewed on Jun 2, 2018, 4:06 PM

Horrible experience! If I could give ZERO stars, I would. Our pickup instructions were to pick up car AT noon. I show up 3 minutes after noon and they’re CLOSED! On a Saturday, who closes that early?! So after calling their 800 number the guy on the phone (Peterson) says he has to cancel my initial reservation and make a new one. The best deal he said he would get me was almost $200 more than what I initially paid. Also the refund for our first reservation wouldn’t go back into our account until 7-10 business days. At this point we don’t really have a choice in our options so we go to the second location 40 mins away that’s still open, to pick up the rental. The guy behind the counter is even LESS helpful than the first guy. They end up giving us a car way smaller than what we initially had rented. The gas tank wasn’t even full but the guy said bring it back with a full tank of gas. I ask him what time we are supposed to return the car on Monday (Memorial Day) and he says just any time before noon. So I ask him if they’re open on Monday due to the holiday and he assures me they are. Of course come Monday we drive all the way to the out of our way location and yep, they’re closed. So end up having to take it 40 more minutes out of our way. So ridiculous! Turns out they also put some $200 fee hold on our account that they NEVER mentioned before and was nowhere in the details when I booked the rental. So already starting off our family vacation we’re almost out $900 our due to the refund amount that took forever to go back into our account, the new rental that was way more than we had initially paid for the first rental, then the $200 fee. Just the worst experience and their customer service is horrible. Not willing to help or work out any sort of deal to get me my first rate paid. When I said I didn’t want to cancel my initial rental order the guy just said there was no choice and did it without my consent. Overall horrible experience and even worse customer service. Put such a huge damper on our first family vacation with our 2 young children. And undue stress from the amount of money this company took/had on hold of ours. Definitely will not be using either one in the future, car rentals dot com OR Hurtz.

5.0 out of 5.0 1.0 out of 5.0

liz1234 Reviewed on Apr 18, 2018, 3:54 PM

I’m getting charged for a late fee when I turned in the car an hour and half early now I’m hold and have been for the past 45 minutes trying to get a refund

We collected 3 reviews in total for all stations in Novara, Piedmont, Italy with an average score of 2.7/10.
Please be aware that some of these reviews may have been translated automatically into English.

Car rentals in Novara: All you need to know

A Novara car rental allows you to go where you want, when you want. You can check out all the sights, and even find out what else the rest of the area has to offer. We've answered the most popular questions about car rentals in Novara. Keep reading to find out which vehicle is perfect for your trip, and how to get the best rates.

Where do I find a great deal on a rental car in Novara?

You're well on your way to finding the best deal on your car rental by going through us. However, there are ways to get an even cheaper price on your upcoming booking. Be sure to:

  • Compare weekly and daily rates from all the different suppliers
  • Book as far in advance as possible. You will usually get your car of your choice and save more
  • Be aware of any cost for mileage limits, fuel policy, and additional drivers. This way you will know the actual cost before you rent
  • Determine what car you'll need for your trip. Don't rent more car than you need

Just following even a few of these tips can help you save on your Novara rental car.

What rental companies have agencies in Novara?

In Novara, we have a few rental providers to choose from, like National. Scan through the reviews to get an idea of which meets your needs.

What type of rental car should I get for my trip to Novara?

Whether you want a roomy family vehicle or a low-cost economy car, the sheer wealth of options in this metropolis means you're certain to find a vehicle that is perfect for you. Some options include:

What age do you have to be to rent a car in Novara?

Generally, the age limit for car rentals in Novara is 21. Please note, you may find that there is an additional fee if you are under the age of 25 or for higher category vehicles in particular. Go over the supplier's terms to find what any additional charges is before you book your car.

Does Novara require rental car insurance?

Most countries require the driver to have insurance. You may be able to buy interim coverage through the rental car company.Although many of the major card issuers, like MasterCard or Visa, provide some insurance, there are usually restrictions. For instance, they may not cover your rental car if you get a luxury or larger vehicle. Make sure to check car rental company's policy before you decide.

Are there different fuel policies?

Most suppliers give you a choice of fuel policies. Below is a list of the most common ones.

What type of fuel policy should I choose?

We suggest a full tank policy. You pick up your rental with a full tank, and you should return it filled up. If you want to save some money, find a filling station before bringing the rental car.

Is it worth getting unlimited miles?

Unlimited mileage is a good choice for travelers who don't want to worry about watching the odometer their whole trip. Just make sure that your policy really provides unlimited miles. Check the fine print before you book.

Before you drive off

Before you begin on your Novara adventure, make sure you check out a few things before you leave the rental lot. It's worth the time to:

  • Look over your car and determine if there is any damage or scratches. Be sure to make note of it on the paperwork, or you may get charged for it
  • Make you have a properly inflated spare tire, lug wrench, and jack in the trunk
  • Get familiar with the controls of your car. Adjust the mirrors and seats to your liking, and figure out how to turn on the lights and windshield wipers
  • Figure out how to work the navigation and entertainment. It's best to limit any unneeded distractions when you are navigating a new region

Book your Novara rental car today

You know you can depend on a great vehicle that will leave you with extra money to spare when you reserve your car rental with Book today to cash in on cheap deals on your impeccable Novara car rental. We'll see you on the road.

Hertz car rental locations in Novara
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