Olivier Reviewed on Aug 25, 2019, 5:13 PM

Experience ruined by this waiting time of the shuttle of the renter: more than one hour. So much so that our afternoon in Milan was aborted! And second point of discontent, we had on the windshield of the car a fine in the center of Milan and it is indicated that thanks to the website you can pay a reduced fine if you pay within five days (as in Paris ). Except that the website is very complicated to use (you must first create a profile to register, etc.) and I was hoping that the car rental staff would help me to achieve that ... But no, each one politely declared unfit and I left with this unpaid fine.

svs88 Reviewed on Jun 11, 2019, 5:10 PM

Horn not working, right side mirror adjustment not working, both of which is outright dangerous. Interior filthy with smushed and dried out berry (or tomato, hard to tell) in the passenger foot mat, stains on the seats and middle console, bread crumbs and other residue all over interior, especially back seats, crumbled nuts in passenger door storage. Car exterior was not cleaned. Rims covered in black dust from the brakes and apparently not cleaned in weeks, if not months. Awaiting response from customer service on compensation.

GABEX Reviewed on Sep 23, 2019, 12:41 PM

Bad start since we had to wait 1h40 at the counter to have the necessary documents to pick up the car, while there were only 12 people in front of us and we had a reservation. Fortunately, the care has been fast enough and the return too. But this rental leaves us a bitter taste, we will not take this agency.

RBNJ Reviewed on Aug 26, 2019, 10:40 AM

Bad experience. First tried to give us a very dirty car. Then with the car we got it was quite damaged but only other convertible they had. When we returned and dropped off before they opened they never emailed us a receipt as promised and then when we saw the charges on our credit card they had overbilled is by $250. Contesting via credit card company.

hoezoverplicht? Reviewed on May 15, 2019, 6:54 PM

Worthless. No possibility to contact us in order to be able to timely notify a cancellation. Never again.