The ManhattanBeach office of Enterprise is the best. Car was in excellent condition and terrific customer service. Will definitely use them again.

I reserved a Mercedes Coupe. When I arrived they told me they did not have that car and expected me to take a Toyota Rav 4 instead. I told them no so they offered a Mini Cooper, which they said would be at a lower price. Although it was not what I wanted I accepted. When I returned the car they did not provide me with a receipt even though I had asked for one. I eventually received one via email and found that they had charged me double the original quoted price for the Mercedes. This is my first time renting from them and I will never rent from them again.

online and phone recording says open 24/7.. not true. They have a security person on site at 4 am but no employee. So we missour flight bause they say open 24/7 there is not shuttle to take. Closest Uber was 30 min away.

I rent cars all the time as I travel for work. I decided to try Sixt, and unfortunately, will be never using this company again. The wait to get the car took about an hour and most people ahead of me were upset at the counter or simply left! The car I selected online said 7 seater. I was given a six seater with a small third row and when I asked them to please offer the car in the picture or a similar option, they told me it would be $35 more per day. When I expressed that it was unfair, they would only reduce it to $15 a day. I didn't want to pay the extra so I altered by trip to not have 6-7 people in my car as they were all adults. We had to find a second car for our plans we had on this trip that required a 6+ seater. The car I was given had a terrible smoke smell; very clear that someone had smoked in the car quite a bit. We bought car air freshners to help for the duration. Lastly, I had an early flight out of LAX so I returned the car before 6. They had altered shuttle hours to not be operating before 6 am, so I had to call a taxi for a ride, an additional $12 charge. This was not expressed to me at time of booking or picking up the vehicle. I called numberous times throughout the trip to report the smoke smell (did not want them to say it was me and waited forever...hung up as nobody ever became available.) When taking the vehicle, I should have mentioned, but by then it had been 1.5 hours trying to get through the line and my car; I just wanted to get to my location. Overall, not a good experience at all. Will not be using this company again.

When we returned the car, Hetz charged us for an extra $200. Representative will not listen to us that we don't smoke and the car given to us was like that already.

I was in a hurry, Daniel hooked me up with a great car at a great rate and I was on the road in minutes! And Hertz was the ONLY rental car company with vehicles and a drop-off in both cities.

The guy was very friendly but He wanted to upgrade us and I said “No!” And soon as I walked away he talked my husband into a upgrade 300$ xtra ... I was not happy at all.

upon returning the car, I waited in the car for 27 minutes and no one came to check me in. I had to go inside of the office for assistance.

It took us 3hrs from the time we arrived until we left to get our car. It appears that this location overbooked.I booked my van for my daughters move a month in advance. We got there and was told it would be over an hour or more to get a car after waiting in line an hour. We then recieve a car after waiting to talk to the manager and the van did not have a keyfob. We were then told to wait in a running SUV since it was over 100 degrees in California. After another 45 minutes a representative drives up and says this is your van. It was half cleaned inside and out. Due to COVID I had to wipe the van down. We returned our van 30 minutes early, with the keyfob and the representative said pull up and leave the car.No problem dropping off it was quick. We then get a call two days later saying that we need to return the car!!! What the heck!!!

i always booked through expedia in bundle and the previous car was avis i had a lot of problmes and i paid a lot but i switched to car rentals got my car from thrifty ,in less price more updated car with car play and i loved it ! i really love it and will always get my car through car rentals and specially thrifty ! thank you very much !