ErnestGReviewed on Sep 27, 2019, 3:10 PM
It didn't take me very long at the counter as most times that happens. The customer rep wanted to make sure the convertible was suitable for us and ensure we would be comfortable. A day into our travel the convertible top would not go back up. I called Hertz and troubleshooted and nothing worked. The next day I returned the vehicle at SFO and drove off with a similar convertible but a different color. The second car had scratches, dents, interior seat covers and doors had damages (tears, marks). Unfortunately, I lost time troubleshooting and then returning the vehicle from my four day trip.
HavinReviewed on Sep 15, 2019, 9:14 PM
Would have liked to change my drop off point (one way) but on the whole OK
GinaReviewed on Sep 11, 2019, 5:21 PM
I have explained to you over and over again in an email and you guys have not gotten back to me. Your add was for $8/day, but when I put it in the cart, it showed $13/day, complete scam!!! you guys advertise for a certain price, but then when it is added to the cart, it shows something else. That's not a cool thing to do to customers. You need to honor that price and not change it when it goes to cart! I have asked for the different to be reimbursed to my card, but I heard nothing from you guys. This is pure waste of my time here because I know that I will not hear back from anyone!