I reserved a Mercedes Coupe. When I arrived they told me they did not have that car and expected me to take a Toyota Rav 4 instead. I told them no so they offered a Mini Cooper, which they said would be at a lower price. Although it was not what I wanted I accepted. When I returned the car they did not provide me with a receipt even though I had asked for one. I eventually received one via email and found that they had charged me double the original quoted price for the Mercedes. This is my first time renting from them and I will never rent from them again.

online and phone recording says open 24/7.. not true. They have a security person on site at 4 am but no employee. So we missour flight bause they say open 24/7 there is not shuttle to take. Closest Uber was 30 min away.

I rent cars all the time as I travel for work. I decided to try Sixt, and unfortunately, will be never using this company again. The wait to get the car took about an hour and most people ahead of me were upset at the counter or simply left! The car I selected online said 7 seater. I was given a six seater with a small third row and when I asked them to please offer the car in the picture or a similar option, they told me it would be $35 more per day. When I expressed that it was unfair, they would only reduce it to $15 a day. I didn't want to pay the extra so I altered by trip to not have 6-7 people in my car as they were all adults. We had to find a second car for our plans we had on this trip that required a 6+ seater. The car I was given had a terrible smoke smell; very clear that someone had smoked in the car quite a bit. We bought car air freshners to help for the duration. Lastly, I had an early flight out of LAX so I returned the car before 6. They had altered shuttle hours to not be operating before 6 am, so I had to call a taxi for a ride, an additional $12 charge. This was not expressed to me at time of booking or picking up the vehicle. I called numberous times throughout the trip to report the smoke smell (did not want them to say it was me and waited forever...hung up as nobody ever became available.) When taking the vehicle, I should have mentioned, but by then it had been 1.5 hours trying to get through the line and my car; I just wanted to get to my location. Overall, not a good experience at all. Will not be using this company again.

When we returned the car, Hetz charged us for an extra $200. Representative will not listen to us that we don't smoke and the car given to us was like that already.

I was in a hurry, Daniel hooked me up with a great car at a great rate and I was on the road in minutes! And Hertz was the ONLY rental car company with vehicles and a drop-off in both cities.

The guy was very friendly but He wanted to upgrade us and I said “No!” And soon as I walked away he talked my husband into a upgrade 300$ xtra ... I was not happy at all.

The wildcard price is a scam just to force you into upgrading on the spot.

The experience was fine...Due to Coronavirus the location has changed and they are in the LAX Hertz Rental car location.

The original address to pick up my car was closed..called thirty and they sent me to Dollar Rent A Car and that was closed and then sent me to Hertz which I was able to get rental there. Then I was charged an extra $100 then what I was told would be the final price....never ever again.