My agreement was to rent the car for $60/day rate, I returned the car that evening, my initial Visa statement said $70, fine, but 2 weeks later I was billed $135. Not good, something is going on here!

The hertz location where I picked up my rental vehicle from the Assistant manager was professional but all the other employees lacked communication skills and ownership of their work. I was charged late fees etc, because of my lack of acknowledgement of the renting period initialized in the contract which I did call to be modified. The location would fail to return scheduled call backs, because they would be occupied with clients in store. This made my experience with Hertz a disaster. As upon dropping the vehicle at a different location at the Vancouver Airport, I agreed to whatever charges and notified that they could charge my credit card. The woman who was giving me assistance did not value my flight time and the limited time I had and held me waiting for a manager. I eventually left without notice and I still missed my flight. Customer Service training and professionalism needs to be incorporated more heavily. The car itself served a great purpose and the rates were average which was a decent thing.

The lady at the front desk was so kind and helpful. She got us going quickly and with a great car.

I used my debit Masters card to book a car. CarRentals accepted my card, so I thought the car is booked. But, it turned out Enterprise doesn't accept a debit card. I had to go to Hertz.

I booked for crossover vehicle or similar, but was given car. I refused to take that, then waited for an hour for the vehicle I paid for. Receptionist said she doesn’t have any control over the booking and the store manager no where to find. Vehicle wasn’t really cleaned up from previous return and gas tank wasn’t full. When I rented through Car rental, my original prize supposed to be $200 US but at the end I was charged with $365 Canadian.

I was worried that this deal was too good and when I would get to the dealer, they'd say it was not good. But, they honored the deal

The staff at pick-up and drop-off was very nice and helpful. Sadly the previous renter must have smoked in the car which is forbidden by Hertz's policy and not to any fault of Hertz or their staff! Harry (Harinder), the clerk at pick-up, provided me with air freshener to ease the smell.

didn't like the fact that with a click of a key I couldn't undo my date changes that I mistakenly inputed instead of the correct dates. Got nicked additional money from Hertz