Jet setterReviewed on Jul 27, 2020, 5:35 PM
My agreement was to rent the car for $60/day rate, I returned the car that evening, my initial Visa statement said $70, fine, but 2 weeks later I was billed $135. Not good, something is going on here!
MonilReviewed on Jun 1, 2019, 8:10 PM
The hertz location where I picked up my rental vehicle from the Assistant manager was professional but all the other employees lacked communication skills and ownership of their work. I was charged late fees etc, because of my lack of acknowledgement of the renting period initialized in the contract which I did call to be modified. The location would fail to return scheduled call backs, because they would be occupied with clients in store. This made my experience with Hertz a disaster. As upon dropping the vehicle at a different location at the Vancouver Airport, I agreed to whatever charges and notified that they could charge my credit card. The woman who was giving me assistance did not value my flight time and the limited time I had and held me waiting for a manager. I eventually left without notice and I still missed my flight. Customer Service training and professionalism needs to be incorporated more heavily. The car itself served a great purpose and the rates were average which was a decent thing.
RachelReviewed on Dec 26, 2018, 1:59 PM
The lady at the front desk was so kind and helpful. She got us going quickly and with a great car.