upon returning the car, I waited in the car for 27 minutes and no one came to check me in. I had to go inside of the office for assistance.

It took us 3hrs from the time we arrived until we left to get our car. It appears that this location overbooked.I booked my van for my daughters move a month in advance. We got there and was told it would be over an hour or more to get a car after waiting in line an hour. We then recieve a car after waiting to talk to the manager and the van did not have a keyfob. We were then told to wait in a running SUV since it was over 100 degrees in California. After another 45 minutes a representative drives up and says this is your van. It was half cleaned inside and out. Due to COVID I had to wipe the van down. We returned our van 30 minutes early, with the keyfob and the representative said pull up and leave the car.No problem dropping off it was quick. We then get a call two days later saying that we need to return the car!!! What the heck!!!

i always booked through expedia in bundle and the previous car was avis i had a lot of problmes and i paid a lot but i switched to car rentals got my car from thrifty ,in less price more updated car with car play and i loved it ! i really love it and will always get my car through car rentals and specially thrifty ! thank you very much !

WHEN I BOOKED MY RESERVATION I MADE A MISTAKE. MY ARRIVAL WAS FOR 300 PM,BUT I PUT 0300 AM.SO MY RESERVATION WAS CANCELLED. AGENT GAVE ME WALK UP RATE $270.77. MY ORIGINAL WAS $219.00 HE TOOK ADVANTAGE OF A SENIOR PURELY FOR GREED. I WILL NEVER BOOK WITH PAYLESS. AGAIN, REGARDS, ARNOLD

I experience a few problems on returning the vehicle. At the time of P/U I was told they would shuttle me to my hotel on return of vehicle( which is just around the corner and across the 4 lane hwy. I had to walk. They were also supposed to send me a copy of my rental agreement showing the security discount on it. As of this date that has not happened I am waiting to see my card statement with the credit on my account.

Cars are decent and you get what you pay for. The shuttle took a long to pick up at the terminal, but it happens.