upon returning the car, I waited in the car for 27 minutes and no one came to check me in. I had to go inside of the office for assistance.

It took us 3hrs from the time we arrived until we left to get our car. It appears that this location overbooked.I booked my van for my daughters move a month in advance. We got there and was told it would be over an hour or more to get a car after waiting in line an hour. We then recieve a car after waiting to talk to the manager and the van did not have a keyfob. We were then told to wait in a running SUV since it was over 100 degrees in California. After another 45 minutes a representative drives up and says this is your van. It was half cleaned inside and out. Due to COVID I had to wipe the van down. We returned our van 30 minutes early, with the keyfob and the representative said pull up and leave the car.No problem dropping off it was quick. We then get a call two days later saying that we need to return the car!!! What the heck!!!

i always booked through expedia in bundle and the previous car was avis i had a lot of problmes and i paid a lot but i switched to car rentals got my car from thrifty ,in less price more updated car with car play and i loved it ! i really love it and will always get my car through car rentals and specially thrifty ! thank you very much !

I waited almost a hour for the shuttle when I arrived and over twenty minutes when I returned. The comp at does not have many shuttles like the other rental companies. Do not rent from FOX or Payless at LAX. Rude shuttle drivers. This is the first time I ever received a car not vacuumed.

My experience was really good. The car was in real good condition and we had no hassles during out trip. However, we were amazed by the number of hidden costs we had to pay. These costs were not reflected when we had booked the car and we had to shell out a lot of money when we went to pick up our car and make the payment

It took over an hour to get to the front of the line to start the paperwork.