Car could have been a little cleaner inside and outside. Their was dust on the inside of the vehicle.

Waited outside the airport for 45 minutes before the shuttle came to pick us up to even get it, ended up paying twice the amount I reserved it for. Nobody answers the customer service line. And whoever I spoke with on the car rentals service call line hung up on me and nobody else would answer my calls

The man that helped me at the desk was very nice. However when I went to get my car which was the only one left of that size. It smelled like cigarettes very badly. I went back to the desk and I let the new attendant there know. I wanted to see if I could get new car. I was told that there was no more cars and that is all they have. Not having time I said ok and had to leave. I spent approx 60 dollars trying to get that smell of smoke out of the car. It really ruined my trip. I don't think I will use Fox again, they could have prorated me a different car at least or offer a partial refund for the money I spent cleaning it.

I told them I did not want any insurance and it got in my bill somehow. It doubled the cost of my rental. Had to wait for 20 minutes at the shuttle pick up.

I told the person at the counter that I did not need any additional insurance and she explained that Damage Deductible Waiver was not insurance but then I got charged $9.95 a day for something I did not need. Also I got charged for 6 additional hours because I dropped the car off afterhours. I returned the car earlier then I was supposed to. Yet they charged me because they did not closed it out until late in the day.

Shuttle driver was delightful. Service agent was accommodating after a phone conversation adjusting pick up time was ignored. Proof of insurance was required upon waiver of rental coverage (that was a first). I was asked to review the car for damage myself and wished I had taken photos/videos of the car on pickup. Processed a damage claim I'm sure I wasn't responsible for.

Waited a hour for the shuttle bus to pick us up from pick up location right outside of LAX. Driver was polite but his driving was horrible. I believe he hit every pot hole on Century Boulevard. Got to the Economy rental car and Miss at the front counter hit us with so many charges. First we was renting on a debit card and the company wanted to hold $400, even though we have return flight itinerary. We also had our own insurance which were full coverage

I will never rent from them again. Also, the car smelled like smoke, and had many scratches and dents!

Car inside was very dirty when I picked up. Car was 10$ a day which was great. I kept the car an extra day which they charge 70$ a day