Book Hawthorne Municipal car rentals from

Sheela Reviewed on Nov 8, 2020, 5:40 PM

Waited outside the airport for 45 minutes before the shuttle came to pick us up to even get it, ended up paying twice the amount I reserved it for. Nobody answers the customer service line. And whoever I spoke with on the car rentals service call line hung up on me and nobody else would answer my calls

sage Reviewed on Nov 2, 2020, 5:40 PM

The man that helped me at the desk was very nice. However when I went to get my car which was the only one left of that size. It smelled like cigarettes very badly. I went back to the desk and I let the new attendant there know. I wanted to see if I could get new car. I was told that there was no more cars and that is all they have. Not having time I said ok and had to leave. I spent approx 60 dollars trying to get that smell of smoke out of the car. It really ruined my trip. I don't think I will use Fox again, they could have prorated me a different car at least or offer a partial refund for the money I spent cleaning it.

Ed Reviewed on Mar 15, 2020, 5:22 PM

I told the person at the counter that I did not need any additional insurance and she explained that Damage Deductible Waiver was not insurance but then I got charged $9.95 a day for something I did not need. Also I got charged for 6 additional hours because I dropped the car off afterhours. I returned the car earlier then I was supposed to. Yet they charged me because they did not closed it out until late in the day.

Dann17 Reviewed on Mar 12, 2020, 5:26 PM

Shuttle driver was delightful. Service agent was accommodating after a phone conversation adjusting pick up time was ignored. Proof of insurance was required upon waiver of rental coverage (that was a first). I was asked to review the car for damage myself and wished I had taken photos/videos of the car on pickup. Processed a damage claim I'm sure I wasn't responsible for.

Marilyn Reviewed on Oct 25, 2020, 9:42 PM

I will never rent from them again. Also, the car smelled like smoke, and had many scratches and dents!

CM Reviewed on Oct 23, 2020, 9:55 PM

Car inside was very dirty when I picked up. Car was 10$ a day which was great. I kept the car an extra day which they charge 70$ a day