Customer service by that particular hertz employee was below par.

Not sure what I’m being charged, no one was at the counter for 15 minutes. Called hertz, limited English, didn’t know what country Marina del Rey was in, etc.

The service was good. 1 person working at this branch of Hertz in the hotel and they were very helpful

First time renting vehicle. I'm glad I rented from this location. Counter staff was direct and helpful! I would rent again from this location.

When I arrived for my rental there were no cars available. They said that they called everyone to inform us of this but they did not do so. So they gave me a car that had been hit in the back and the bumper was held together with tape. Otherwise they said I could return in a couple of hours or two days from my pick up day when there would be cars. It was a very slow check in; only one person was doing this task and two others were ahead of me. The woman who helped me said she would call me that evening so that I could pick up a different car the following day. She never called. Despite finally getting my car at 3 pm rather than 12:30 pm, which was what I was listed for, I was told that I had to return the car on January 1 by 2:30 pm and that they would be open. Of course they were not open and there was no one to check in my car. Although I got a car at a great price there was no gas in the car, either, and dental floss in it--it had not been properly cleaned. I would not recommend this place. Everything that could go wrong did go wrong.

I received a call 1 hour prior to my pick-up time informing me that they were overbooked and did not have a vehicle for me. They did not apologize, offer any solution, nor any future discount, etc. This left me in a horrible situation because it was very difficult to find another rental last minute that wasn't extremely expensive. As a result I had to cancel my family's trip to Arizona (driving from Los Angeles). I am very disappointed and will never use this company again.