This supplier gave me the wrong address for Hertz drop off in California. The address they gave me was a new car auto dealership and not a Hertz Car Rental location.

Our car wasn't there when we arrived, but the representative was very helpful. She even gave us the first car that arrived and it was an upgrade!

I paid for the surprise me manager special st carrentals. And when picking up the car it was the same as the other cars a small to compact sedan. It was ok for me as I always like to save some money on gas but I was expecting a surprise

Rental experience was fine. Everything went smoothly. No hidden fees. Not pushy with additional insurance.

Will keep your company in mind for next visit in November.

My car was hour 1/2 late getting to the budget in Centennial for starters. Then the car car gets there and it's a ridiculous shade of green. But it ran great. I told the lady at the counter I would like to have another day and she said it wouldn't be a problem. I tried to drop of the car today like I told them and it was closed on a Sunday that they neglected to me that it would be. I called to get help from the only thing open which is the reservation line the manager lady immediately laid into me telling me how I was already charged another day without even offering any help at all to get this car turned in and yes it was before noon she just told me how I was wrong in everything I did and gave me no alternatives or anything to at least try and suggest another place to turn the car in this is a 24hr business there must be ways to do business at all times and not just charge another because that particular location is closed. This was one off the most absurd transaction of ever dealt with.

My pick up time was 8am, I arrived at 7:45. There was already a couple waiting (they had reservations at 7) there was no one in sight. About 8:15, the young girl comes strolling in with her coffee and cell phone but doesn’t even acknowledge anyone. She then put her stuff down and went to the restroom and returned about 10 min later to help the 7am reservation. She never apologized to any of us for her tardiness. I finally get my car at 9am, it’s a Toyota Corolla. The runner apologized for it being late because she had to clean it. However, it wasn’t washed and I could barely see out the windows. (I ended up going to the gas station and cleaning it myself). As I drove off the lot, I noticed that the “low tire pressure” light was on. I then turn around and take it back to the lot where the DEALERSHIP fills the tires for me.... apparently every tire was low. Mind you, I was headed out of town for my birthday with my daughter and we ended up leaving 3 hours after we were suppose to, not to mention that the cruise control didn’t work. (Which is what I use when driving on a highway) I won’t be using this location ever again. Not sure if it’s ALL Budgets but never this one again. My drop off went flawlessly as I just dropped the keys in the drop box, after hours.

The front desk lady was nice upgraded my car My issue is that the confirmation said that the car rental place was at the airport and then I found out at the airport that I needed to take a Uber or Lyft to the car rental place. When I got to the car rental place they said I should have called but it didn't say for me to call on the confirmation for them to pick me up. They're for the confirmation saying that the car was that the airport was incorrect because I would have considered renting at the airport nor did he say to call the car rental place for them to pick me up

free shuttle from/to airport was not exactly the case: arrival airport shuttle instructions was not clear...had to call USAVE to straighten out which caused rental pickup process longer than expected for dropoff I was told that I had to get taxi/uber/lyft for shuttle to airport because office would be closed...when I explained that the website said free pickup/dropoff airport shuttle the agent (the only one working two different rental companies) said she would be there to drop me off...she was not...just so happened there was an employee that was working late so I explained the situation and he knew nothing about it and suggested I call a taxi...so after going back and forth he said he would take me to the airport after he finished up a few things...after waiting over an hour I explained that I couldn't wait any longer or I might miss my flight...he told me to call a taxi and closed his office door in my face...that's when I went behind the service counter and grabbed the rental car key to get my luggage out of trunk...he must have thought I was going to take the car so he came out tried to stop me...after arguing back and forth he finally took me to the airport

The company’s location was very good, staffs were very friendly, the car was very clean. The only thing was the pick up location is not at the regular car rental spot of the airport and I had to call the company to find it. Maybe this information should be told to customer in advance. Not every international visitor can call US phone easily. Plus the waiting time for picking up and dropping off were not short. The price was very good. Generally speaking, it was an good experience.