Paulina Reviewed on Dec 2, 2018 7:19 PM

Irreparable experience. After 10 years of regular traveling to the US and renting cars with many rental agencies I was never asked to present an international driver licence. Rental Cars - the company i made a reservation with (and prepaid 100%) did not inform me about the fact that i would need a licence - I was not able to pick up a car (with my regular driver licence that works with Hertz, Avis, National, Alamo, Enterprise and Budget) that resulted in the fact that I was late for my business meeting and had to rent a car from a competitor, that was costly and time consuming. It had greatly diminished my reputation of your company. Unfortunately I was not given the money back and was provided with an arrogant answer from customer service of Car Rentals. The price you offered for the rental was really good- I would always rent cars using your services. Given the situation though - horrible service and the fact that Car Rentals took the money away without a reason (i did not get the money back!!) I would never recommend your company and discourage the international community from cooperating with you.