Inventory at the on airport facility was running low, so I booked Hertz at an off-airport location. To my dismay when I arrived by Uber (my expense) at that location, I learned that the airport took our cars. I had read multiple complaints about this same situation in online reviews, and now I experienced the same inconvenience, blind-sided by the disregard for my reservation. Several other clients with reservations were also not provided cars. Did I say inconvenience? I was stranded. No car. They called around to other local Hertz outlets without success and asked if I wanted to go to another city to try for a car there. Another city? The Richmond airport is 86 miles away; downtown Hampton is only 20 miles. Should I take a taxi at my expense to get a car there? This is a recurring problem at this airport. It may not be exclusively a Hertz problem, but it is Hertz that let me down.

I had a very pleasant experience fast and accurate pickup.

Found d rental desk, staff were friendly and efficient. Car was amazing 2019 Dodge charger made for good hiway driving

While courteous and professional, the Hertz team at the Hilton Washington ran out of cars when I showed up to pick up my reservation. I waited for 30-40 mins behind only one person in line because they had run out of cars. When they finally found a car, it was dirty both in the interior and exterior and worst of all it clearly had been smoked in. They tried covering the smoke smell with spray. The Hertz associate apologized for the dirtiness but as far as customer service goes, this vehicle should not have been offered to any guest in that condition. Also, they should have suggested some sort of discount or a voucher for a future reservation. That's customer service 101.

Below average.

Day before rental I was called and told that they did not have a cargo van available. This put me in a bind as I needed the van to move my son to college

A few hours before I was due to pick up a cargo van that I reserved days ahead of time I was informed that they didn't have it. If it wasn't for me calling to ensure that everything was good to go I would have driven a half an hour for nothing.They didn't call to inform me, they didn't suggest an alternative to fix this problem. The worse experience I have ever had.

No hassles, no drama, no we are out of cars. Straight forward transaction, full tank. Will do this again.