paul dumitrescu Reviewed on Oct 27, 2018, 5:02 PM

Excelent service. Thank you.

313-guy Reviewed on Oct 18, 2018, 1:23 AM

Thankfully, this experience only cost me one travel day and an extra afternoon of headache — but it's not a cost everyone can afford to bear while travelling. I showed up to pick up my rental car and the local office said they had no record of my reservation. Called the Hertz central office, and they *did* have a record of it, but there were no cars available at this location — or at any other location in this major metropolitan area. So: confirmed reservations are useless. Hertz eventually did right by me (sort of). On the following day, at the big airport location (predictably 40 minutes out of town and hard to get to without — wait for it — a car), I got a rental car and an upgrade. But not without pointing out (5 times; I counted) that they wanted to supply me with a rental car at a new rate, not the advertised rate of my original confirmation. (There was about a $100 difference.) A word to the wise: don't take car rental deals at face value. If you get a good deal online, call the actual branch a day or two ahead of time to make sure they know you're actually going to show up, and expect the car you reserved. Context clues from my experience suggest the small city branch may have rented out my confirmed vehicle to someone else altogether (pocketing the +$100 difference between my reservation rate and the current market rate), and just hoped I wouldn't show up. I've had this happen twice before, both times in inner cities. Never at an airport. It's simply messed up. I'd hate to be in that situation if I had *absolutely* been relying on that confirmed reservation for that day. Wouldn't you?