sandra10 Reviewed on Jul 2, 2018, 4:21 AM

My experience was discouraging. I made the reservation on line on June 8th, 2018 and chose auto insurance for $9.00. When the car was picked up, my husband was told that the insurance would be $24.95. I called customer service and was told the records would be flagged with a waiver. When the car was returned, we were charged the same price as was quoted including the $24.95. I tried to call customer service Saturday night and Sunday morning. The website stated 24 hour service, but the recording said customer service. was closed and would reopen Monday morning. This is the second incident where I have had to call customer service to get overcharges corrected. I no longer wish to deal with Enterprise because the customer service and accommodations are very poor. My husband showed the rep a copy of dated insurance contract with the $9.00 fee, but the rep refused to accept it. Also the paper work is confusing. I could not tell what the charges were, so my husband went back into Enterprise to get the total amount written. There was a $20.00 discrepancy. I am so very displeased and disappointed in Enterprise. Shame on them !!!!!