The agents were very helpful and we had a great price. My only comment is that the car wasn't very clean inside or out.

Exactly on schedule.

Nice staff that helped me with indications and a GPS.

Reservations with Autoescape are always very professional. For this rental with Hertz: Pick up in Boston was quick and efficient. The agent offered us a car that could contain our 3 suitcases without changing category and claiming an overpayment. Comfortable and powerful car: Ford Fusion. Return of the vehicle to New York also very quickly and final invoice without surprises + immediately sent by email.

The staff member helping me had to redo my check in multiple times from errors on his side when entering my age taking over 25mins. I feel taken advantage of with the additional charges added. When my total came to $143 and I had prepaid $120 - I wasn’t made aware that was in addition to what I had prepaid instead of the new total. With Avis when I added insurance last, it was $9/day, Hertz added up to be +$45/day which I was not told. Also the toll surcharge was more expensive than the tolls themselves. Overall very poor communication and explanation of what he was adding to my bill, I will not rent with Hertz again.