No issues with the car but the location in downtown Cambridge is very difficult to locate and access is limited. I could not find the place and had to ask people. Very, very small office and small sign. You could walk right past and not see. The first Hertz sign I saw was on the 4th floor. No one on the roof top to ask questions either for pickup or return. Bring you own GPS. The vehicles don't have it and I could not interface my phone. They charge extra for a special cord to allow it to work.

The staff was beyond kind and organized when I arrived to pick up my car, the vehicle was clean and rode great, and the return process was seamless. I only put one less star because I paid for a standard car, and think the one I ended up with was compact--still worked fine but I would have preferred one a bit more similar to what was stated when I was originally booked.

I had no trouble getting the car or bringing it back - the rental fee was as advertised.

Good: This was cheaper than all the other places I looked at Good experience at the pickup and drop off Bad: I thought I lost my key fob at one point. I did not receive enough support to help me out. I was a bit lost and didn't know how to proceed.

The T&C clearly mention Hertz provides third party damage insurance. Until pick-up, where the employee precises : Hertz can provide, but at a charge of 17$/day Rental companies are supposed to include minimum third party insurance by state law.

Matthew at Somerville Hertz was friendly, personable and professional. The best!

Wonderful staff and quick pickup

Price was good in a convenient location with after-hours drop off. Car was clean and pretty updated.

The man at the front desk was friendly and patient with us, and our transaction was efficient and quick.