Tree201Reviewed on Nov 25, 2018, 10:40 PM
The staff was incredibly nice and helpful. Pick up and drop off went smoothly. The car was in good shape inside and out.
AnnaliseReviewed on Nov 16, 2018, 3:23 AM
My experience was great with Hertz in terms of customer service and the car itself. The main challenge was that I was scheduled to return my rental to the a downtown Boston location (30 Park Plaza) at 11pm (as stated in my rental agreement and on receipt) and when I arrived at 10pm to return the vehicle, the garage was locked and I was unable to return the car. When I called Hertz, there was no direct option for this type of situation and I was passed along to several people, none of whom had straightforward answers. I ended up returning the vehicle to the airport and they assured me that I wouldn't get charged for returning it to a different location, but then an extra charge came through on my credit card. I had to call customer service to get a refund, which hopefully will come through. The woman with customer service that assisted me was very kind and helpful! Overall, just wished that they had told me when I picked up the car that I wouldn't be able to return it at the scheduled time to that location, which would had prevented a lot of stress and saved me a lot of time.
KiaReviewed on Oct 31, 2018, 4:24 PM
We waited about 45 minutes for the car we had rented but finally they upgraded us to a small SUV which was better so it was worth the little wait.