Exactly on schedule.

The agents were very helpful and we had a great price. My only comment is that the car wasn't very clean inside or out.

No issues with the car but the location in downtown Cambridge is very difficult to locate and access is limited. I could not find the place and had to ask people. Very, very small office and small sign. You could walk right past and not see. The first Hertz sign I saw was on the 4th floor. No one on the roof top to ask questions either for pickup or return. Bring you own GPS. The vehicles don't have it and I could not interface my phone. They charge extra for a special cord to allow it to work.

The staff was beyond kind and organized when I arrived to pick up my car, the vehicle was clean and rode great, and the return process was seamless. I only put one less star because I paid for a standard car, and think the one I ended up with was compact--still worked fine but I would have preferred one a bit more similar to what was stated when I was originally booked.

I had no trouble getting the car or bringing it back - the rental fee was as advertised.