we had to go back and wait as our car was broken, the first one we got. a big hassle.

It looks like carrental does not have real time sync with hertz. I have booked for full size car; when I reached hertz, I have been told that all the cars were sold out and the ONLY ONE car available is a compact one. I have picked it up since I do not have any other options.

I was attended to immediately and was able to pick up car quickly. Staff was friendly and helpful at both pickup and drop off.