The only bad review I have is that the van wasnt cleaned when I picked it up

I did not get the car I ordered. Much smaller was a huge pain. And i never got to put on my AAA number for my discount. steering wheel had stuff posted on it and I had to clean some other things before I left. Worst rental experience of my life.

Had a flat tire. Never happened before with a rental in 30-odd years.

My experience with the supplier was excellent. They provided me with a better car than I expected.

The staff was very rude not friendly at all I did not get the car I reserved online and even they messed up the dates. He calls me and tells me they would charge me more if the car is t back by 10 am Saturday when he told me before I could bring it by noon on Saturday.

Cynthia is awesome.. she prepared my car quickly and was very professional

Everything was smooth and easy. Nice place located in the Hyatt Regency. Had no problems

Got a free upgrade...need more days with the car..I called their booking hotline and just told them the days they took a small deposite over the phone and I was good to go..very easy

From the moment I walked into the Hertz office, I sensed this was going to be a difficult pick up. The person working at the Hertz location was sitting on a sofa on a personal phone call. When he was done with his phone call, I greeted him instead of him greeting me. I let him know I had reserved a car through CarsRental.com and I had purchased insurance. He charged again the fee and I had to tell him again I had already paid. I tried to show him the payment I made to CarsRental.com but he said he didn’t need to see that and it was not his problem. He attempted to sell me car insurance but I told him again I had already paid for insurance through car rentals.com. He became more rude when I did not purchase his insurance and said in a threatening manner If something happened I would not be protected by insurance. He eventually reimbursed me the $50.00 charged me and gave me a receipt. I was given the keys to a Kia car and instructed to go get it by myself. I informed him I had spefically requested a corolla and driven to that location for that car. He said “you get what you get, just because you see it on the website doesn’t mean you will get that car. If I didn’t like it, he could cancel my resevation right now.” I had a funeral to attend and had no choice but take the car. The cars tires where not properly inflated. The sensor was on. I paid 3.00 to get them inflated. I returned the 20 minutes before the due time with a full tank and the Hertz person is trying run my credit card for 66.00.