Great pick up, drop off, vehicle check in and check out. This experience was very close to a 5 star experience. It was a great improvement in customer service from a prior experience!

I found a great deal and the car rental company customer service was awesome

Pleasantly surprised by the efficiency and customer service at this location. I was even explained the options I have to return the vehicle. The car was ready within minutes and upon inspection, was very clean.

Overall, experience was above-average and close to home.

She made it easy for me...

Truck had a air leak and used more fuel than I thought it shouldn’ve, otherwise a very positive experience. Customer service was awesome on both ends especially Luis at pick up. Had to call the customer service line a couple times, they were not at all helpful and getting a live person was difficult.

Easy to pock up, car no clean, and no many selection

First, it was incredibly difficult hard to find the location. It doesn’t face Somersville Rd as the address suggests. Signage is practically non-existent, and the location is actually on the back side of the mall, away from Somersville Rd. The car was appallingly filthy. The floors were covered with leaves and dirt. I asked if they had one that was clean, and the agent told me they hadn’t had a car cleaner for 2 months, so....Apparently it was not in his job description to use a whisk broom and dust pan. Then he told me the car was on Empty, so not to worry about filling it up on return. Are you kidding me? So the first thing I had to do was to cross my fingers and hope I could make it to a gas station. When I traveled for work, I used Budget and they were great. My guess is this is a franchisee, and not a corporate owned location. I will never use this location again. This was a one-way rental to Medford, OR, and it was fine at that end.

I have picked up tha car at Schiphol airport. I returned it back at Rotterdam The Hague airport. There was nobody to accept the carkeys and to aknowledge that I have returned the car fully fueled. I have been charged for fuelcharges at the accepting counter and My only hope is that you don’t charge me for this since I returned the car fueled.