Really straightforward. Took less than 10 minutes. First time using this location and found no issue with them. Friendly and helpful.

Once we reached the correct pick up location, the process of pickuping and returning the vehicle were smooth. I'd have given a 5* if it wasn't for these 2 reasons: 1. It was a surpirse when we have to take an extra bus ride trip to a second car rental location (at the Washington DC Regan Airport) to pick up the rental. 2. There were no instruction or mentioned on how to use the EZPass box for tolls. We left the EZPass box as is and didn't know that it needed to be turned to be effective.

Will choose a Rental agency on the airport next time

A bit of a hassle to take 2 buses to get car but good vehicle at right price. Easy drop off. Harder on pick up as first car smelled like smoke so I asked for a change. Folks were very good at finding another one but it took some time.