Dulles Car Rentals

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23360 autopilot drive

Average Pick-Up time: 21-30 minutes

6.9 Out of 10 (Based on 14 reviews)

5.0 out of 5.0 1.0 out of 5.0

John Reviewed on Jan 1, 2019, 7:11 PM

My experience was the worst rental experience I've ever had in a 20-year span of renting cars. The only reason it was a 1-star instead of 0 stars was because the gentleman who checked me back in at IAD on the return was very nice. First, the line was atrocious and the counter was horribly understaffed. Second, the lady who checked me in was clearly disengaged and desperately wanted to get out of there. She was frequently checking her personal phone during our transaction and was very unapologetic that the car I reserved wasn't there, which brings me to the main issue. The car I reserved was not available, nor did they have anything comparable! I reserved a white Dodge Grand Caravan because I was traveling with 5 total people and 5 large suitcases, requiring a van. I know this because that's the car that I drive and it was what was needed in order for my family and I to travel comfortably. After waiting at the counter for a long time while my family had to wait outside in the cold, I heard a gentleman on a walkie talkie say "Would the guy take a Ford Explorer?" I told the lady at the counter that a Ford Explorer would not be suitable because my family could not fit in that, but the lady said "it's comparable to a Dodge Grand Caravan", and there was no room for negotiation. While waiting outside in the cold for the Ford Explorer to be prepared (which took over 30 minutes), another customer approached me and asked me "Were you also given that white Ford Explorer over there?" We compared contracts and, sure enough, we were given the same car. When the other customer and I walked back inside to handle the issue, a different lady at the counter said to me, "You're good, you had that car first." then she told the other man that she would "fix his situation." Within minutes, the OTHER CUSTOMER (again, who was after me in line) was given a top of the line Yukon Denali, a car much bigger and nicer than a Ford Explorer, and he was presented with it right away. Meanwhile, my family and I continued to wait outside in the cold. I finally approached the man cleaning the Explorer and asked if it would be ready soon, to which he replied, "Oh...yes!" Then, my family and I had to smash and squeeze all 5 of us (including my 2-year-old toddler) into the car with the suitcases entirely blocking my visibility out of the rear. Not to mention, my son was crushed by a large suitcase he had to hold on his lap because it did not fit in the small car they issued us. It was just such a terrible experience and a bad way to start off a Christmas vacation with my family. I had rented from Budget several times in the past, but unfortunately after this experience, I will no longer be giving them business. The LEAST they could have done was offered me a discounted rate, or reduced my bill after-the-fact, but they took ZERO accountability, no apologies, and did not do anything to try and make the awful situation even remotely tolerable.

We collected 171 reviews in total for all stations in Dulles, Virginia, United States of America with an average score of 8.4/10.
Please be aware that some of these reviews may have been translated automatically into English.

Car rentals in Dulles: All you need to know

You need a great automobile to take you around Dulles whether you're traveling for a business or pleasure. Check out the famous sites around the area and park in front of the popular restaurants in Dulles. CarRentals.com has answered your most popular questions about car rentals in Dulles. Read on to find out the dos and don'ts of booking a rental car.

Where do I get a bargain rental car in Dulles?

CarRentals.com makes it easy to get the best deals. Simply type in your travel dates and go down the list of rental suppliers, choose the top rental locations, and find the most wallet-friendly packages Dulles has to offer. You should also:

  • Compare vehicle pricing before you book
  • Avoid pick-ups and drop-offs at airports, which usually cost more
  • Determine ahead of time how much fuel/mileage you may use
  • Search and book in advance

These tips can help you save even more on your next car rental in Dulles.

What rental suppliers have retailers in Dulles?

From global names like Enterprise and Sixt to budget-friendly brands like Thrifty and Budget, CarRentals.com has some of the best brands in the business. Look through the reviews to get an idea of which one is best for your next trip.

What type of rental car should I get for my trip to Dulles?

Whether you want a roomy family vehicle or a low-cost economy car, the sheer wealth of options in this Virginia town means you're bound to find an automobile that suits your needs. Some options include:

What age do you have to be to rent a car in Dulles?

Typically, the age limit for car rentals in Dulles is 21—the same as it is across the rest of the United States of America. If you are under 25, you might also need to pay a surcharge. Be sure to read over the terms to figure out any additional fees is before you book your vehicle.

Is insurance required to rent a car in Dulles?

When cruising through Dulles or the rest of the U.S. of A., you will need insurance. Almost every supplier needs proof of insurance before you pick up your vehicle. The majority of countries require the driver to have insurance. You might be able to purchase additional insurance through the rental car dealer, if you are concerned your insurance won't cover you while traveling through the U.S.A.. Otherwise, as a U.S. citizen, you can also book Collision Damage Coverage with CarRentals.com at checkout.

Many major card issuers, like American Express or MasterCard, provide some insurance on your rental, but there are usually restrictions. For example, they may not cover your rental car if you reserve a larger or luxury vehicle. Check the rental car company's policy before you decide.

What is the fuel policy for Dulles rental cars?

Most suppliers give you a choice of fuel policies. Here is a list of the typical policies.

You will have to search for a gas station near your rental car supplier

What fuel policy do you recommend?

Many rental car suppliers offer a range of fuel policies. However, full-to-full is our stand-out winner. You simply bring the car back with the same amount of fuel you got it with. Just be sure you make time to shop for the cheapest gas prices.

Should I get unlimited miles when I rent a car in Dulles?

Unlimited miles is a great choice if you decide to do a bit of sightseeing or visit several clients all over Dulles. You can cruise as much as you want without incurring extra charges. Go over your rental agreement to discover if there are mileage restrictions.

Before you leave the lot

Be sure you check out a few items prior to leaving the lot. It's important to:

  • Walk around your car and make certain there is no damage or scratches. If you notice any, mark it down on the paperwork
  • Check the trunk to see if the spare is properly inflated and both the lug wrench and jack are there
  • Get familiar with the controls of your car. Adjust the mirrors and seats, and note how to turn on the lights and windshield wipers
  • Figure out how to work the entertainment and GPS (if available). You don't want any unneeded distractions in a new city

Book your Dulles rental car today

Maybe you're carpooling with co-workers to and from the hotel to the conference center, maybe you're traveling solo, or maybe you're bringing your partner or kids. No matter the situation, CarRentals.com has a vehicle that can suit your requirement and not break the bank.