Mark Reviewed on Nov 10, 2020, 5:21 PM
The usave staff couldn’t have been nicer or more accommodating. But the vehicle they gave me had so many severe dings and scratches on it that it was comical. The smatters of matte black paint all over the car ‘covering up’ the damage were a nice touch even though, unfortunately, it looked like they fished the bumper out of a dumpster. Also I received the vehicle with low tire pressure. Who even does that? It’s so easy to fill a tire before you give me the car. I’m giving them three stars because the wheels managed to stay on the vehicle the entire time - even on the highway. Also, again, their staff is great. Retire some of those cars though or get them professionally fixed at a body shop. Cosmetic damage matters.
Jon Reviewed on Nov 10, 2020, 3:13 PM
Got there and was told that insurance was required, even though it said it wasn’t online. Ended up paying more in insurance than I did for the actual rental. Gas tank wasn’t even full when I picked up. Im sure this is the last time I rent a car with them.
Alma Reviewed on Nov 9, 2020, 5:12 PM
Charge 13.00 a day for toll pass, an if you don't get the pass the charge 15.00 per toll, never had this problem with hertz, they would just charge my card for any tolls I used..Also I purchased insurance on line an I had to still buy collision insurance with them for another 30.00 a day