Shuttle service from cruise port to Alamo was a breeze. Once inside the staff are fantastic even ask if you had an Excellent Experience when paper work is finished. They really care and take great pride and lengths to give Great Customer Service I will definitely rent from Alamo again!

After a bad experience with Easirent, this was a breath of fresh air. Wonderful, warm and friendly agent by the name of Love took care of us. Fast processing, clean car, and away we went. No hassle. Our pickup location was on Eller Drive, not in terminal. Return to the airport was super easy!!

Pickup was delayed due to Christmas heat but was compensated with the car upgrade, gps free of charge and refuel covering.

I rented a 2020 Mustang Convertible. It was filthy inside, the windows would not close all the way and rain got in, the car has 2 big dents and the tank showed 50% full but they marked it as full. Let's take a little pride in our work.

Right from picking up the car to returning it I was very pleased with the service and how little time it took to complete both trans actions. I will definitely rent from them on my next trip.

Wait was so long. Took almost an hour to get the car including standing in line, at the counter, getting the car, etc. Staff not at the counter not very pleasant or friendly. Looked annoyed to work there. Also car was not in the right location as indicated by the pick up slip. Had to search for it using the car key. Car was in good condition and was very comfortable to drive. Everything worked great and no issues at all with the car itself. Checking the car back in was also a bit of an issue. Three parking garages on the same street and did not know which one was the right one to return to. Other than that staff at check in counter in Miami was exceptionally nice and friendly.

After getting off our cruise we headed to the location given to me in the email. It was the wrong place. The cab driver said it had not been at this location for awhile. Then tried to call Budget rent a car and could not even get thru..with all press this and press that on the recording ...finally the cab driver took us to where he thought it was and. BAM..There it was. A 5 minute drive from where we got off the ship

As usual my experience with Budget was outstanding! Staff is very professional as well as friendly!

I had no problem with Avis, however I do have one with car rentals.com. I made the reservation for a location and when I arrived, Avis stated that had not rented from that location in 8 months.

Car was great but the pick up address was incorrect. Cost kore money because we had to take a cab and about an 1.5 hours longer because of the mix up

PLEASE STAY AWAY FROM AVIS THEY WERE SENDING US FROM ONE LOCATION TO ANOTHER, WASTED 4 HRS.4 LADIES 6 SUITCASES AND NOBODY HAD AN ANSWER FOR US WHERE IS OUR RENTAL.FT.LAUDERDALE IS THE WORST PLACE TO RENT A CAR FROM AVIS...STAY AWAY STAY AWAY.....

Neil, at the counter, dealt politely and patiently with a customer on the phone while he simultaneously did the paperwork for our rental. When we went to get our car, Andrew not only showed us what we needed to know about our rented car but also tried to solve a problem I had with my iPad.

Make sure your gas tank is overloaded or you’ll be charged $15 per gallon!!! We were just a drop from being full and they charged us $15 not even a gallon was used. Not to mention that the car is old and made so much noice!!!

My experience was the best.l had just booked online a few minutes ago and ACE honoured that booking to the 'T'. paperwork was swift and returning the car was even better. Judy handed over the keys and that was it!!!