They made me spend taxi fare to go to the airport with all my luggage to get a car there. Wasted time I wanted to spend in Miami with friends. Once I got the car the rest of the rental went well, return was easy.

Awful! Had my confirmation number and paid for the insurance. My husband, 4 children and myself went to pick up our car after getting off our Christmas cruise. We were told that they overbooked and did not have a single vehicle. So there the 6 of us stood. Stranded in South Florida. They would not shuttle us to a hotel and did not have another available vehicle. They were guessing that they may have one on Monday. The only thing they offered was their understanding for us being upset. My family was not the only ones they did this too. There were atleast 50 families. Such a disgrace. I had to find transportation to a hotel and then to Enterprise 45 minutes away for 6 of us and all of our luggage. Completely appalled.

Great experience. Easy shuttle from port everglades to location. Easy check in. Very pleasant and helpful reps.

I rented a 2020 Mustang Convertible. It was filthy inside, the windows would not close all the way and rain got in, the car has 2 big dents and the tank showed 50% full but they marked it as full. Let's take a little pride in our work.

Right from picking up the car to returning it I was very pleased with the service and how little time it took to complete both trans actions. I will definitely rent from them on my next trip.

Wait was so long. Took almost an hour to get the car including standing in line, at the counter, getting the car, etc. Staff not at the counter not very pleasant or friendly. Looked annoyed to work there. Also car was not in the right location as indicated by the pick up slip. Had to search for it using the car key. Car was in good condition and was very comfortable to drive. Everything worked great and no issues at all with the car itself. Checking the car back in was also a bit of an issue. Three parking garages on the same street and did not know which one was the right one to return to. Other than that staff at check in counter in Miami was exceptionally nice and friendly.

Cruise port shuttle. Almost no waiting. Very nice.

First bad experience from CarRentals service, rented a Avis rental car from CarRentals.com at 2301 Southeast 17 St. Fort Lauderdale near the Port Everglades cruise terminal. From CarRentals data everything was confirmed and Avis rental contact phone number provided by the CarRentals.com that shuttle bus service is provided to this Avis rental office there were the facts that we uncounted: 1. There was no shuttle bus provided by Avis to the 2301 Southeast 17 St. Avis office but shuttle bus service did go to Miami St. Avis office. 2. We took a Taxi from cruise terminal to 2301 Southeast 17 St, then the Avis rental office staff told us that there was no car reserved on this site but she did found our reservation at Avis Miami road office asked us to find our own transportation from 2301 Southeast St. to Miami road Avis office. There was no extra car available for us at 2301 Southeast 17 St. site. 3. Fortunately, for few minutes later, there was an unexpected car returned to Avis 2301 Southeast 17 St. site and the rental office staff made arrangement to let us have a car. But rental price was increased somewhat from the original CarRentals contract but we didn't mind the increase just happy to have a car to drive home. 4. CarRentals.com should remove the Avis rental car 2301 Southeast 17 St. (cruise passengers only) Fort Lauderdale , FL 33316 from your data base.

The price was great but you did have to take a bus and then a shuttle to get to the place. The employee we worked with really seemed like she hated her job. Our car was clean and ready after we got checked in.

The car I had requested was not available. The one I got was full of scratches. The agent was very pushy about selling extra insurance and toll fee package.

The information on their site indicates that they are located in Cypress Rental Center. No true. They are in downtown Ft. Lauderdale.