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Diana Reviewed on Apr 16, 2019, 7:19 PM

First, at pick up they didn't had my car ready. So they upgraded my rental. I walked around their parking several times and I couldn't find the car. I asked for help, and the car wasn't even ready yet either. They gave it to me all dirty, even with sand inside. Also, the fuel tank was empty, so I needed to get to the nearest gas station after pick up. At return they never gave me any receipt. I haven't even received an email. I've been trying to call them but no answer. I called central offices and they told me ththe location charged me $180 in refueling fees, when I'm not supposed to be charged that, they gave me a car with an empty tank. Honestly, the service here is horrible.

Milmal Reviewed on Feb 10, 2019, 7:37 PM

I inadvertently booked for another location and changing to the mia airport location was not only easy but the cost was minimal

ricardo s Reviewed on Jan 6, 2019, 7:49 PM

After making the reservation online submitting the whole payment ,insurance and everything they stated that the vehicle can not be driven to my destination ....Kentucky from Florida.Later on, they claim to take a hefty amount of money from the whole payment because I had to cancel the whole deal.So,in view of this I started to email them back and forth and they took anyways 75$ WITHOUT DOING ANY SERVICE from the money I previously submitted.I just going to make sure that nobody around me rent a vehicle form this thugs. I just wandering how these crooks still operating under US Laws and nothing happened .

Llewellyn Reviewed on Dec 29, 2018, 10:19 PM

There was no one to let me out of the parkade after I picked up rental. Waited a good 15 minutes. Also amazed that the car had no cruise control

DJ Reviewed on Feb 21, 2020, 6:12 AM

I had booked this car for pick up at 8am, at a location only a 10 minute walk from my hotel with plans for a Snorkeling cruise at 1pm. They called me before 8 and said the car would not be ready until 10, then called around 9:30 and said never mind they wouldn’t have a car for me at all....and no they would not refund the $155 I paid for the cruise (and it was too late to change it cancel, I checked). I said how can this happen?! And the lady told me, well ma’am you can go to the airport location because they have the cars....and nope they wouldn’t refund the Uber cost but I could always try after the bill was closed out. We paid an extra $25 to Uber to the airport, $5 to change the reservation to that pick up location....waited almost 40 minutes in the line because they didn’t care what happened and we had to wait like everyone else! Of course after we returned the car we had to pay another $25 to Uber back to our hotel and we barely made our cruise (5 minutes late to check in but we made it) it was an awful, stressful experience and the lady at the south beach location was rude and could care less. Still hoping to get a credit for what we paid in Uber fees to get the car at the airport but we’ll see. I will never again rent from budget, ever!

Diglañññ Reviewed on Jul 9, 2019, 9:42 PM

Gool Ñ