Todd Reviewed on Nov 20, 2018, 5:25 PM
Prior to booking, I noticed the rating for this location was below 3 stars. I still booked thinking that with an advanced booking, it couldn't be that bad. Well, 1 hour later after arriving at the location, I still hadn't received my rental. Various excuses were given and the representative actually tried to help out by offering me a slight discount and a few gallons of gas. So I don't help the representative responsible for the long delay. However, time is money and my time is worth so much more per hour than the $7 savings I received from the representatives good intentions. If I were to rent a car again in Katy, TX, I would look elsewhere!!
Kat Reviewed on Oct 16, 2018, 11:35 PM
The branch manager helped me out and was rude and very unfriendly.