Cyndy222 Reviewed on Feb 26, 2018, 6:24 PM
I thought my pick up was in SLC, but apparently it was at the downtown Marriott in SLC not the airport. And the airport didn't have any 4 wheel drives left. The airport Hertz offered me a Camry for the same price, so I took it. They told me there was no recourse as I booked it through you, a third party. So it was disappointing and I was thankful Hertz worked with me. The told me this happens often.
Ann723 Reviewed on Sep 26, 2017, 1:36 PM
Frustrating! I designated my pick up and drop off times. The location closed before. I had to find another location to pick up and drop off. Would be very helpful to notify upon reservation that the desired location is not open at the appointed time and to choose another. Once I did get to an open Hertz location they where fine.