jason Reviewed on Dec 4, 2018, 6:35 PM

It was a very pleasant experience for being the first time we rented a vehicle..

Patrick Reviewed on Dec 3, 2019, 3:04 PM

The Cypress Enterprise Car Rental is local to my neighborhood and the service is outstanding. My car was ready and clean. Easy drop off.

Richard Reviewed on Oct 22, 2018, 8:47 PM

I was a bit upset that my vehicle was not ready at the pick-up time of 12pm as scheduled. I was advised I need to wait to have the vehicle cleaned and touched up before I could get the car. Manager Quinn - recognized that I was waiting for a bit and asked if there was anything going on. I'm like when I walked in there was no other customers ahead of me. 3 others walked in after me. One lady had to add or extend her coverage on her current rental. Another gentleman had a return/drop off. the third may have came in earlier and had to come back to pick-up after. All 3 departed before I did. @ 12:40pm I left w/ my rental. Quinn - advised me that I did not have to re-fuel upon my return. had it not been for the management and inquiry of my status, this would have been a 1 or 2 star rating. I initially came here for the price, despite passing another HERTZ miles closer to my home.

Amanda1284 Reviewed on Sep 2, 2019, 4:35 PM

My overall experience was good. They didn't have the vehicle I needed at the time I was supposed to pick it up. They told me it should be ready in 2 hours. They ended up having something for me when I came in, but I had to call several tonnes and it was a bit stressful.

RD_Prime Reviewed on Jun 25, 2018, 11:48 PM

Picking the car (Hyundai Sonata) up was easy at the Mariott Hotel. But there were some issues. The car was parked on the 4th Lower level and it was very dark. Tried to do a walkaround but the gray car against a gray dark walls. So just drove off. The clerk just handed us the keys and waived at the car. Okay. Windshield was bug splattered and dirty so 10 minutes later I'm cleaning it off. Then I see a significant paint scrape on the lower left front quarter panel. And, I find garbage in the back seat/door storage. We were under some time pressure so I couldn't take the car back. As I'm driving the car on the freeway (I-15) I noticed it tended to pull to the right. A quick check of the tire pressure revealed vastly different tire pressures on all 4 tires. (26-44). Equalized the pressures and then noticed that the left front tire was significantly worn compared to the other tires and tire noise at speed was bothersome. The car had 34k miles on the odometer. Dropoff was unattended on a Sunday. I parked it in the same area as I picked it up. Key dropoff was upstairs at the Hertz kiosk box.