Josh360 Reviewed on Nov 18, 2018, 4:51 PM

My experience with Avis would have been given 5 stars, if not for what happened toward the end. Everything went smoothly until I called them to ask what time they closed that day, as I needed to drop off my vehicle the night before it was due back. The attendant who answered told me she was leaving in 15 minutes, but that I could leave the car and put the keys in the drop box after she was gone. When I arrived at the rental location an hour later, the entrance was barred and locked, preventing my car from entering. The key drop box had a printed sign that said they no longer allowed dropoffs outside of business hours. I returned home and had to have a friend return the car during business hours the next morning. The attendant said I could have left the car parked outside the gate and still put the keys in the box. Who would do that without expecting penalty? Their staff definitely need to make their communication more consistent and obvious. Otherwise, great experience and wonderful vehicle!