Shailesh Reviewed on Oct 7, 2019, 12:45 AM
I had a very difficult experience and wasted over an hour of my valuable holiday time, to get an agent by the name of Felicity at the Hertz counter at Stansted Airport , London UK, to honour the quoted price which I had in my email. She tried to double the Daily rental rate and charge a 40 British pounds drop off fee, when it was already included in the quote from CarRentals.com. I have had great experience with Hertz for many years and I am a gold member with them for many years. I choose to book with Car Rentals.com as the rates were really great. My experience this time was due to a particular agent who tried to charge me more that the quoted rate.