No one available at pickup We were delayed due to ferry crossing 5 hour delay I had no one to contact and no one at hertz had my contact information cost me 33 bpounds to come in the next day for a Sunday pickup and no one from hertz ever did call me. I contacted hertz for pickup because someone at the ferry terminal knew the person to call. Pure luck

Usual professional experience with this supplier

Pick-up and drop-off agents were very friendly and efficient. On pick-up I was late for my reservation and the car I had reserved was already rented, but the agent helped me get a different car at an even lower price! Drop-off was super quick, which is very anxiety relieving after pulling into a Manhattan parking garage. All was excellent!

Really quick and easy to work with Hertz at this location. The staff were extremely efficient, knowledgeable and friendly. It was a little annoying that we were not allowed to return the car early. We rented the car for five days, so Hertz billed us at the weekly payment rate, which is lower than the daily rate. It turned out we did not need the car all five days - just the first three, so I asked if we could return early. The agent said that if we returned the car early, we would have to pay the daily rate for the three days we kept the car. This would have resulted in us paying about 50% more for three days than if we just kept the car for the full five days and parked it on the street for the weekend. So we did that. It was not a big deal for us - there's a ton of street parking in our neighborhood on the weekend - but it seems like a stupid policy. You would think that Hertz would want to encourage us to drop off the car early, so they could get another rental out of it over the (gorgeous, sunny) weekend. But that seems like a problem with the Hertz computer system , rather than with this particular location.