Robert Reviewed on Feb 21, 2020, 5:56 PM
A Hertz agent told me that Amex did not cover Italy and I needed THEIR insurance of $35 per day. So of course I had to call Amex and was assured they DID cover Italy... A waste of my time and STRESS as my family WAITED. I was lucky to get someone good at Amex.
titi4112 Reviewed on Sep 29, 2019, 11:39 AM
Too much waiting time to access the home (45 minutes) while the time spent with the hostess lasted only 5 -7 minutes everything had already been done on the internet! Why do VIPs interfere between people who have already prepared everything like us on the internet?
Manon Reviewed on May 31, 2019, 9:38 AM
At first they did not want to use the Voucher. Then they tell us that we got an upgrate with the car but this was definitely a downgrade. When we returned the car, we had returned it to a full tank. And we would get money back because the previous tenants had not filled the tank. This was dealt with dramatically, and I almost had to fight to get back the gasoline money from the previous tenants while we were promised this when collecting the car. By the way, it was also possible to use the voucher amount from Car Del Mar at the last minute. In Total I lost € 110 instead of € 29 how I bought the coupon from you. This is the second time I have had a bad experience while renting a car through your organization. Where you might not be able to do anything about it, but the rental company can.